Homeowner Service
£295 total · includes VAT · Most Popular
£50 total · includes VAT · no deposit needed
Find out exactly why your heat pump isn’t performing — and how to fix it
Find out exactly why your heat pump isn’t performing — and how to fix it
Find out exactly why your heat pump isn’t performing — and how to fix it
Find out exactly why your heat pump isn’t performing — and how to fix it
Find out exactly why your heat pump isn’t performing — and what to do about it
Find out exactly why your heat pump isn’t performing — and what to do about it
✔ Satisfaction guarantee
✔ Satisfaction guarantee
✔ No hidden fees
✔ No hidden fees
✔ Delivered by email
✔ Delivered by email
✔ No engineer visit needed
✔ No engineer visit needed
Who this is for
Is this the right for you?
Is this the right for you?
Is this the right for you?
This service is for homeowners who know something isn’t right with their heat pump but haven’t been able to get a clear answer from their installer.
Here’s what we look at — and how we fix it:
Troubleshooting real issues
If your system just isn’t working as it should, we go through it step by step with you. In many cases, with a willing homeowner, we can identify the issue there and then. Where needed, we can also work alongside your installer or engineer to make sure the right fixes are carried out.
Heat loss and system sizing
Is your heat pump actually the right size for your home? If it’s too big or too small, it will cause ongoing issues that no amount of setting changes will fix. We identify whether the system matches your home’s real heat demand.
Hydraulic layout and flow
How your pipework is set up has a huge impact on performance. We look at flow rates, balancing, and overall layout to see if the system can actually move heat properly around the house.
Flow temperature and controls
Flow temperature is one of the biggest factors in both performance and running costs. We look at how your system is set, whether it matches your radiators and heat loss, and what needs adjusting.
System behaviour and cycling
Is your system running steadily, or constantly starting and stopping? We identify what’s causing poor behaviour and how to stabilise it.
Hot water setup
If your hot water isn’t performing properly, we check cylinder setup, temperatures, and controls to see what’s limiting it.
Error codes and system history
If your system is showing faults or has a history of error codes, we go through what they actually mean and identify any patterns or underlying causes — not just the symptom.
If any of these sound familiar, this is exactly what this service is designed for.
This service is for homeowners who know something isn’t right with their heat pump but haven’t been able to get a clear answer from their installer.
Here’s what we look at — and how we fix it:
Troubleshooting real issues
If your system just isn’t working as it should, we go through it step by step with you. In many cases, with a willing homeowner, we can identify the issue there and then. Where needed, we can also work alongside your installer or engineer to make sure the right fixes are carried out.
Heat loss and system sizing
Is your heat pump actually the right size for your home? If it’s too big or too small, it will cause ongoing issues that no amount of setting changes will fix. We identify whether the system matches your home’s real heat demand.
Hydraulic layout and flow
How your pipework is set up has a huge impact on performance. We look at flow rates, balancing, and overall layout to see if the system can actually move heat properly around the house.
Flow temperature and controls
Flow temperature is one of the biggest factors in both performance and running costs. We look at how your system is set, whether it matches your radiators and heat loss, and what needs adjusting.
System behaviour and cycling
Is your system running steadily, or constantly starting and stopping? We identify what’s causing poor behaviour and how to stabilise it.
Hot water setup
If your hot water isn’t performing properly, we check cylinder setup, temperatures, and controls to see what’s limiting it.
Error codes and system history
If your system is showing faults or has a history of error codes, we go through what they actually mean and identify any patterns or underlying causes — not just the symptom.
If any of these sound familiar, this is exactly what this service is designed for.
This service is for homeowners who know something isn’t right with their heat pump but haven’t been able to get a clear answer from their installer.
Here’s what we look at — and how we fix it:
Troubleshooting real issues
If your system just isn’t working as it should, we go through it step by step with you. In many cases, with a willing homeowner, we can identify the issue there and then. Where needed, we can also work alongside your installer or engineer to make sure the right fixes are carried out.
Heat loss and system sizing
Is your heat pump actually the right size for your home? If it’s too big or too small, it will cause ongoing issues that no amount of setting changes will fix. We identify whether the system matches your home’s real heat demand.
Hydraulic layout and flow
How your pipework is set up has a huge impact on performance. We look at flow rates, balancing, and overall layout to see if the system can actually move heat properly around the house.
Flow temperature and controls
Flow temperature is one of the biggest factors in both performance and running costs. We look at how your system is set, whether it matches your radiators and heat loss, and what needs adjusting.
System behaviour and cycling
Is your system running steadily, or constantly starting and stopping? We identify what’s causing poor behaviour and how to stabilise it.
Hot water setup
If your hot water isn’t performing properly, we check cylinder setup, temperatures, and controls to see what’s limiting it.
Error codes and system history
If your system is showing faults or has a history of error codes, we go through what they actually mean and identify any patterns or underlying causes — not just the symptom.
If any of these sound familiar, this is exactly what this service is designed for.
What's included
WHAT YOU GET FROM FIX MY HEAT PUMP:
WHAT YOU GET FROM FIX MY HEAT PUMP:
WHAT YOU GET FROM FIX MY HEAT PUMP:
We review the photos you send and produce a written guide tailored specifically to your system — not a generic PDF, but something that actually matches your controls.
We review the photos you send and produce a written guide tailored specifically to your system — not a generic PDF, but something that actually matches your controls.
We review the photos you send and produce a written guide tailored specifically to your system — not a generic PDF, but something that actually matches your controls.
✔ Clear breakdown of your system setup and how it’s performing
✔ Clear breakdown of your system setup and how it’s performing
✔ Clear breakdown of your system setup and how it’s performing
✔ Whether your system is correctly sized for your home
✔ Whether your system is correctly sized for your home
✔ Whether your system is correctly sized for your home
✔ What your flow temperatures and controls should be set to
✔ What your flow temperatures and controls should be set to
✔ What your flow temperatures and controls should be set to
✔ Identification of what’s causing performance issues
✔ Identification of what’s causing performance issues
✔ Identification of what’s causing performance issues
✔ Clear explanation of what’s wrong and why
✔ Clear explanation of what’s wrong and why
✔ Clear explanation of what’s wrong and why
✔ Clear actions to improve performance and reduce running costs
✔ Clear actions to improve performance and reduce running costs
✔ Clear actions to improve performance and reduce running costs
Process
How it works
How it works
How it works
Step 1
Tell us what’s going wrong
Fill in a short form or send us a quick message with the issue.
Step 2
We review and ask a few questions
We’ll look over your system details and, if needed, ask a few follow-up questions by email or phone to understand what’s happening properly.
Step 3
Book a time that works for you
Once we’ve got a clear picture, we’ll arrange a suitable time to go through everything with you.
Step 3
Book a time that works for you
Once we’ve got a clear picture, we’ll arrange a suitable time to go through everything with you.
Step 4
We fix it together on a call
We go through your system step by step and, in most cases, identify the issue there and then. You’ll leave the call knowing exactly what’s wrong and what needs to be done to fix it.
Step 4
We fix it together on a call
We go through your system step by step and, in most cases, identify the issue there and then. You’ll leave the call knowing exactly what’s wrong and what needs to be done to fix it.
WHAT YOU ACTUALLY GET
WHAT YOU ACTUALLY GET
WHAT YOU ACTUALLY GET
This isn’t a generic report or a box-ticking exercise.
You’re getting over 20 years of hands-on experience diagnosing and fixing heating systems — applied directly to your setup.
In most cases, we’ll identify what’s going wrong on the call and tell you exactly what needs to change.
That might be:
A setting that’s been missed
A control strategy that isn’t right
A system design issue causing ongoing problems
Or something that’s simply been overlooked
You’ll leave with:
A clear understanding of what’s wrong
Straightforward steps to fix it
Confidence in what needs to happen next
If you want something written down, we can provide a simple summary you can follow or pass to your installer — but the focus is on getting the problem understood and moving towards a fix.
This isn’t a generic report or a box-ticking exercise.
You’re getting over 20 years of hands-on experience diagnosing and fixing heating systems — applied directly to your setup.
In most cases, we’ll identify what’s going wrong on the call and tell you exactly what needs to change.
That might be:
A setting that’s been missed
A control strategy that isn’t right
A system design issue causing ongoing problems
Or something that’s simply been overlooked
You’ll leave with:
A clear understanding of what’s wrong
Straightforward steps to fix it
Confidence in what needs to happen next
If you want something written down, we can provide a simple summary you can follow or pass to your installer — but the focus is on getting the problem understood and moving towards a fix.
WHAT HAPPENS NEXT
WHAT HAPPENS NEXT
WHAT HAPPENS NEXT
WHAT HAPPENS NEXT
Once you book, we’ll send you simple instructions on what we need to get started — usually a few photos and a quick explanation of the issue.
We’ll review everything and, if needed, ask a few follow-up questions by email or phone to properly understand your system.
From there, we’ll arrange a time that works for you to go through everything together on a call.
In most cases, we can identify what’s going wrong there and then, and give you clear steps on how to fix it.
If the issue comes down to an installation or component fault, you can use your own plumber or electrician. We know many are understandably cautious when it comes to heat pumps, so we can guide them step by step on what to check, test, or adjust to get the system working properly.
That guidance is all included — there are no extra charges for helping you or your installer get it resolved properly.
Once you book, we’ll send you simple instructions on what we need to get started — usually a few photos and a quick explanation of the issue.
We’ll review everything and, if needed, ask a few follow-up questions by email or phone to properly understand your system.
From there, we’ll arrange a time that works for you to go through everything together on a call.
In most cases, we can identify what’s going wrong there and then, and give you clear steps on how to fix it.
If the issue comes down to an installation or component fault, you can use your own plumber or electrician. We know many are understandably cautious when it comes to heat pumps, so we can guide them step by step on what to check, test, or adjust to get the system working properly.
That guidance is all included — there are no extra charges for helping you or your installer get it resolved properly.
Once you book, we’ll send you simple instructions on what we need to get started — usually a few photos and a quick explanation of the issue.
We’ll review everything and, if needed, ask a few follow-up questions by email or phone to properly understand your system.
From there, we’ll arrange a time that works for you to go through everything together on a call.
In most cases, we can identify what’s going wrong there and then, and give you clear steps on how to fix it.
If the issue comes down to an installation or component fault, you can use your own plumber or electrician. We know many are understandably cautious when it comes to heat pumps, so we can guide them step by step on what to check, test, or adjust to get the system working properly.
That guidance is all included — there are no extra charges for helping you or your installer get it resolved properly.
SATISFACTION GUARANTEE
SATISFACTION GUARANTEE
SATISFACTION GUARANTEE
SATISFACTION GUARANTEE
If after receiving your report you feel it has not provided useful technical insight or clarity, contact us within 7 days. We will review your concerns and, if we agree the service has not delivered the expected value, we will provide a full refund.
If after receiving your report you feel it has not provided useful technical insight or clarity, contact us within 7 days. We will review your concerns and, if we agree the service has not delivered the expected value, we will provide a full refund.
If after receiving your report you feel it has not provided useful technical insight or clarity, contact us within 7 days. We will review your concerns and, if we agree the service has not delivered the expected value, we will provide a full refund.
