Homeowner Service
£295 total · includes VAT · Most Popular
£50 total · includes VAT · no deposit needed
Find Out Exactly Why Your Heat Pump Isn't Performing and What to Do About It
Find Out Exactly Why Your Heat Pump Isn't Performing and What to Do About It
Find Out Exactly Why Your Heat Pump Isn't Performing and What to Do About It
A comprehensive remote technical review of your heat pump system. We analyse everything — design, setup, operation, and performance — and deliver a clear written report with specific recommendations within 7 days.
A comprehensive remote technical review of your heat pump system. We analyse everything — design, setup, operation, and performance — and deliver a clear written report with specific recommendations within 7 days.
✔ Satisfaction guarantee
✔ Satisfaction guarantee
✔ No hidden fees
✔ No hidden fees
✔ Delivered by email
✔ Delivered by email
✔ No engineer visit needed
✔ No engineer visit needed
Who this is for
Is this the right service for you?
Is this the right service for you?
Is this the right service for you?
This review is for homeowners who know something isn't right with their heat pump but haven't been able to get a clear answer from their installer. Common situations include:
Electricity bills that are much higher than expected
A heat pump that runs constantly but never quite warms the house
Rooms that are too cold even when the system is working
Error codes that keep reappearing after being reset
A system that short-cycles — turns on, runs briefly, then shuts off repeatedly
An installer who has made adjustments but the problem keeps coming back
A new installation that has never felt right from day one
A home that was warm before and isn't warm anymore
If any of these sound familiar, this review is designed for your situation.
This review is for homeowners who know something isn't right with their heat pump but haven't been able to get a clear answer from their installer. Common situations include:
Electricity bills that are much higher than expected
A heat pump that runs constantly but never quite warms the house
Rooms that are too cold even when the system is working
Error codes that keep reappearing after being reset
A system that short-cycles — turns on, runs briefly, then shuts off repeatedly
An installer who has made adjustments but the problem keeps coming back
A new installation that has never felt right from day one
A home that was warm before and isn't warm anymore
If any of these sound familiar, this review is designed for your situation.
This review is for homeowners who know something isn't right with their heat pump but haven't been able to get a clear answer from their installer. Common situations include:
Electricity bills that are much higher than expected
A heat pump that runs constantly but never quite warms the house
Rooms that are too cold even when the system is working
Error codes that keep reappearing after being reset
A system that short-cycles — turns on, runs briefly, then shuts off repeatedly
An installer who has made adjustments but the problem keeps coming back
A new installation that has never felt right from day one
A home that was warm before and isn't warm anymore
If any of these sound familiar, this review is designed for your situation.
WHAT WE ASSESS
WHAT WE ASSESS
WHAT WE ASSESS
Heat loss and system sizing Is your heat pump actually the right size for your home? An oversized or undersized system causes persistent problems that no amount of settings adjustment will fix. We check whether the system capacity matches your home's actual heat demand.
Heat loss and system sizing Is your heat pump actually the right size for your home? An oversized or undersized system causes persistent problems that no amount of settings adjustment will fix. We check whether the system capacity matches your home's actual heat demand.
Heat loss and system sizing Is your heat pump actually the right size for your home? An oversized or undersized system causes persistent problems that no amount of settings adjustment will fix. We check whether the system capacity matches your home's actual heat demand.
Hydraulic layout and flow design How the pipework is arranged, whether the flow rates are correct, and whether the system is hydraulically balanced. Poor hydraulic design is one of the most common causes of uneven heating and inefficiency.
Hydraulic layout and flow design How the pipework is arranged, whether the flow rates are correct, and whether the system is hydraulically balanced. Poor hydraulic design is one of the most common causes of uneven heating and inefficiency.
Hydraulic layout and flow design How the pipework is arranged, whether the flow rates are correct, and whether the system is hydraulically balanced. Poor hydraulic design is one of the most common causes of uneven heating and inefficiency.
Flow temperature and control strategy The flow temperature setting is one of the most significant factors in heat pump efficiency. We evaluate whether yours is correctly set for your emitter types and your home's heat loss, and whether the control strategy makes sense.
Flow temperature and control strategy The flow temperature setting is one of the most significant factors in heat pump efficiency. We evaluate whether yours is correctly set for your emitter types and your home's heat loss, and whether the control strategy makes sense.
Flow temperature and control strategy The flow temperature setting is one of the most significant factors in heat pump efficiency. We evaluate whether yours is correctly set for your emitter types and your home's heat loss, and whether the control strategy makes sense.
Commissioning and setup Was the system properly commissioned? We check the available evidence — controller settings, recorded flow and return temperatures, refrigerant circuit indicators — to determine whether the installation was completed correctly.
Commissioning and setup Was the system properly commissioned? We check the available evidence — controller settings, recorded flow and return temperatures, refrigerant circuit indicators — to determine whether the installation was completed correctly.
Commissioning and setup Was the system properly commissioned? We check the available evidence — controller settings, recorded flow and return temperatures, refrigerant circuit indicators — to determine whether the installation was completed correctly.
Electricity usage vs expected performance We compare your actual electricity consumption against what a system of your specification should be using. This tells us whether the system's coefficient of performance (COP) is in the expected range, or whether there's a meaningful efficiency problem.
Electricity usage vs expected performance We compare your actual electricity consumption against what a system of your specification should be using. This tells us whether the system's coefficient of performance (COP) is in the expected range, or whether there's a meaningful efficiency problem.
Electricity usage vs expected performance We compare your actual electricity consumption against what a system of your specification should be using. This tells us whether the system's coefficient of performance (COP) is in the expected range, or whether there's a meaningful efficiency problem.
Error codes and operating history If you have access to system logs or have noted recurring error codes, we include these in our analysis to identify patterns.
Error codes and operating history If you have access to system logs or have noted recurring error codes, we include these in our analysis to identify patterns.
Error codes and operating history If you have access to system logs or have noted recurring error codes, we include these in our analysis to identify patterns.
Emitter suitability — radiators and underfloor heating Are your radiators or underfloor heating circuits sized correctly for heat pump flow temperatures? Emitters that were designed for a boiler often can't deliver enough heat at the lower temperatures a heat pump runs at.
Emitter suitability — radiators and underfloor heating Are your radiators or underfloor heating circuits sized correctly for heat pump flow temperatures? Emitters that were designed for a boiler often can't deliver enough heat at the lower temperatures a heat pump runs at.
Emitter suitability — radiators and underfloor heating Are your radiators or underfloor heating circuits sized correctly for heat pump flow temperatures? Emitters that were designed for a boiler often can't deliver enough heat at the lower temperatures a heat pump runs at.
What's included
Everything covered in your £50 review
Everything covered in your £50 review
Everything covered in your £50 review
We review the photos you send and produce a written guide tailored specifically to your system — not a generic PDF, but something that actually matches your controls.
We review the photos you send and produce a written guide tailored specifically to your system — not a generic PDF, but something that actually matches your controls.
We review the photos you send and produce a written guide tailored specifically to your system — not a generic PDF, but something that actually matches your controls.
✔ Review of your controller and thermostat photos
✔ Review of your controller and thermostat photos
✔ Review of your controller and thermostat photos
✔ Explanation of the key settings you actually need
✔ Explanation of the key settings you actually need
✔ Explanation of the key settings you actually need
✔ Seasonal adjustment advice (winter vs summer)
✔ Seasonal adjustment advice (winter vs summer)
✔ Seasonal adjustment advice (winter vs summer)
✔ Step-by-step instructions for daily use
✔ Step-by-step instructions for daily use
✔ Step-by-step instructions for daily use
✔ Guidance on what not to change and why
✔ Guidance on what not to change and why
✔ Guidance on what not to change and why
✔ Written guide delivered by email
✔ Written guide delivered by email
✔ Written guide delivered by email
Process
How it works
How it works
How it works
Step 1
Pay your £50 deposit
This confirms your booking and is deducted from the total £295 when your review is complete.
Step 2
We send you a detailed information request
We request specific photos, documents, and system readings—such as heat pump labels, cylinder images, controller screenshots, commissioning documents, recent energy bills, and a brief description of the issue.
Step 3
We carry out the review
Our engineers conduct a structured technical assessment of your system, reviewing every detail based on its type and size. We ensure accuracy through thorough evaluation—not guesswork.
Step 3
We carry out the review
Our engineers conduct a structured technical assessment of your system, reviewing every detail based on its type and size. We ensure accuracy through thorough evaluation—not guesswork.
Step 4
You receive your report within 7 days
A structured written technical report is delivered by email. It explains what we found, why it's causing your problem, and exactly what needs to be done.
Step 4
You receive your report within 7 days
A structured written technical report is delivered by email. It explains what we found, why it's causing your problem, and exactly what needs to be done.
WHAT YOUR REPORT CONTAINS
WHAT YOUR REPORT CONTAINS
WHAT YOUR REPORT CONTAINS
Your written report is structured in plain language and covers:
Your written report is structured in plain language and covers:
Your written report is structured in plain language and covers:
✔ Summary of findings — a clear top-line summary of what we found
✔ Summary of findings — a clear top-line summary of what we found
✔ Summary of findings — a clear top-line summary of what we found
✔ System assessment — a section-by-section technical breakdown
✔ System assessment — a section-by-section technical breakdown
✔ System assessment — a section-by-section technical breakdown
✔ Identified issues — each problem clearly described with an explanation of why it's happening
✔ Identified issues — each problem clearly described with an explanation of why it's happening
✔ Identified issues — each problem clearly described with an explanation of why it's happening
✔ Recommendations — specific, actionable steps ranked by priority
✔ Recommendations — specific, actionable steps ranked by priority
✔ Recommendations — specific, actionable steps ranked by priority
✔ What to say to your installer — we include language you can use when presenting the findings to your installer or contractor
✔ What to say to your installer — we include language you can use when presenting the findings to your installer or contractor
✔ What to say to your installer — we include language you can use when presenting the findings to your installer or contractor
✔ What to expect after the fixes — realistic guidance on what improvement you should see
✔ What to expect after the fixes — realistic guidance on what improvement you should see
✔ What to expect after the fixes — realistic guidance on what improvement you should see
The report is typically 6–12 pages. It is written to be useful — not to impress with technical language, but to give you clear direction.
The report is typically 6–12 pages. It is written to be useful — not to impress with technical language, but to give you clear direction.
The report is typically 6–12 pages. It is written to be useful — not to impress with technical language, but to give you clear direction.
THE DEPOSIT EXPLAINED
THE DEPOSIT EXPLAINED
THE DEPOSIT EXPLAINED
THE DEPOSIT EXPLAINED
You pay £50 to begin. Before we proceed to the full review, we confirm that your situation is suitable for remote assessment and that this service is the right fit. In the rare case it isn't, we will tell you and refund your deposit in full.
You pay £50 to begin. Before we proceed to the full review, we confirm that your situation is suitable for remote assessment and that this service is the right fit. In the rare case it isn't, we will tell you and refund your deposit in full.
You pay £50 to begin. Before we proceed to the full review, we confirm that your situation is suitable for remote assessment and that this service is the right fit. In the rare case it isn't, we will tell you and refund your deposit in full.
The £50 is deducted from the total cost of £295 when the review is completed. You are never charged more than £295 in total.
The £50 is deducted from the total cost of £295 when the review is completed. You are never charged more than £295 in total.
The £50 is deducted from the total cost of £295 when the review is completed. You are never charged more than £295 in total.
SATISFACTION GUARANTEE
SATISFACTION GUARANTEE
SATISFACTION GUARANTEE
SATISFACTION GUARANTEE
If after receiving your report you feel it has not provided useful technical insight or clarity, contact us within 7 days. We will review your concerns and, if we agree the service has not delivered the expected value, we will provide a full refund.
If after receiving your report you feel it has not provided useful technical insight or clarity, contact us within 7 days. We will review your concerns and, if we agree the service has not delivered the expected value, we will provide a full refund.
If after receiving your report you feel it has not provided useful technical insight or clarity, contact us within 7 days. We will review your concerns and, if we agree the service has not delivered the expected value, we will provide a full refund.
Contact Us
Not Sure If We Can Help?
Not Sure If We Can Help?
Not Sure If We Can Help?
Not Sure If We Can Help?
If you're unsure whether your heat pump problem can be diagnosed remotely, send us a short description of the issue and we’ll let you know if a technical review is worthwhile. No obligation.
If you're unsure whether your heat pump problem can be diagnosed remotely, send us a short description of the issue and we’ll let you know if a technical review is worthwhile. No obligation.
