Heat Pump Not Working Properly? We'll Show You Exactly What's Wrong
Heat Pump Not Working Properly?
I’ll Show You Exactly What’s Wrong
Between us, we have over 100 years of combined experience in heating and renewable energy systems, having worked on hundreds of heat pump installations from initial design through to commissioning, optimisation and fault diagnosis.
No heating or hot water, high electricity bills, cold rooms, fault codes or conflicting installer advice. We help homeowners understand exactly what's happening with their heat pump system before they spend more money.
Planning a heat pump installation? We provide independent heat loss and design reviews, giving you confidence that the proposed system is right for your home before you commit.
✔ Satisfaction Guarantee
✔ Satisfaction Guarantee
✔ Satisfaction Guarantee
✔ Independent Technical Advice
✔ Independent Technical Advice
✔ Independent Technical Advice
✔ Experience Across Hundreds of Heat Pump Installations
✔ Experience Across Hundreds of Heat Pump Installations
Heat Pump Not Working Properly? We'll Show You Exactly What's Wrong
Between us, we have over 100 years of combined experience in heating and renewable energy systems, having worked on hundreds of heat pump installations from initial design through to commissioning, optimisation and fault diagnosis.
No heating or hot water, high electricity bills, cold rooms, fault codes or conflicting installer advice. We help homeowners understand exactly what's happening with their heat pump system before they spend more money.
Planning a heat pump installation? We provide independent heat loss and design reviews, giving you confidence that the proposed system is right for your home before you commit.
✔ Satisfaction Guarantee
✔ Independent Technical Advice
✔ Experience Across Hundreds of Heat Pump Installations
Common Heat Pump Problems We Diagnose
Most heat pump issues aren't caused by a faulty unit. They come from poor system design, incorrect setup, or controls that were never configured properly problems that should have been picked up at installation.
If your system isn't performing as it should, it's usually one of these:
High electricity bills
House not reaching temperature
Fault codes and alarms
No heating or hot water
Underfloor heating not working properly
Heat pump running constantly
Short cycling
A system that was signed off but never felt right
How We Support UK Homeowners
Our approach is simple: you send us your system details, photographs, and any documents you have, and we carry out a structured technical assessment.
Many heating engineers are excellent at plumbing and heating systems but may not work with heat pumps regularly. Where needed, we can work alongside your existing engineer remotely through you, helping them understand what adjustments or investigations may be required.
In many cases, the issue is simpler than people think. If the problem relates to settings, controls, system pressure, filter cleaning, or general operation, we can often guide homeowners through the process themselves. Where further work is required, we can help identify the most likely cause and explain the practical steps needed to resolve it.
We review heat loss calculations, flow temperatures, radiator sizing, system layout, control configuration, and overall system performance, giving you clear, honest answers based on real-world heat pump experience.
Our approach is simple: you send us your system details, photographs, and any documents you have, and we carry out a structured technical assessment.
Many heating engineers are excellent at plumbing and heating systems but may not work with heat pumps regularly. Where needed, we can work alongside your existing engineer remotely through you, helping them understand what adjustments or investigations may be required.
In many cases, the issue is simpler than people think. If the problem relates to settings, controls, system pressure, filter cleaning, or general operation, we can often guide homeowners through the process themselves. Where further work is required, we can help identify the most likely cause and explain the practical steps needed to resolve it.
We review heat loss calculations, flow temperatures, radiator sizing, system layout, control configuration, and overall system performance, giving you clear, honest answers based on real-world heat pump experience.
I've spent over 20 years in heating and have worked on hundreds of heat pump installations, from design reviews through to commissioning and fault diagnosis.
I've spent over 20 years in heating and have worked on hundreds of heat pump installations, from design reviews through to commissioning and fault diagnosis.
Our Services
Our Services
Choose the Review That Fits Your Situation
Whether your heat pump is already installed and something feels wrong, or you're about to commit to an installation and want independent reassurance first we have a review designed for exactly that situation. All services are carried out remotely, delivered as a clear written report, and priced transparently with no hidden fees
Our Services
Choose the Review That Fits Your Situation
Whether your heat pump is already installed and something feels wrong, or you're about to commit to an installation and want independent reassurance first we have a review designed for exactly that situation. All services are carried out remotely, delivered as a clear written report, and priced transparently with no hidden fees
Controller Configuration Review £50
Not sure how to use your heat pump controls, thermostats or schedules? Many homeowners are handed a system with little or no explanation of how it should be operated. Our Controller Configuration Guide provides clear instructions for your specific controller, helping you understand the main settings, heating schedules, hot water programming and day-to-day operation.
Controller Configuration Review £50
Not sure how to use your heat pump controls, thermostats or schedules? Many homeowners are handed a system with little or no explanation of how it should be operated. Our Controller Configuration Guide provides clear instructions for your specific controller, helping you understand the main settings, heating schedules, hot water programming and day-to-day operation.
Controller Configuration Review £50
Not sure how to use your heat pump controls, thermostats or schedules? Many homeowners are handed a system with little or no explanation of how it should be operated. Our Controller Configuration Guide provides clear instructions for your specific controller, helping you understand the main settings, heating schedules, hot water programming and day-to-day operation.
Controller Configuration Review £50
Not sure how to use your heat pump controls, thermostats or schedules? Many homeowners are handed a system with little or no explanation of how it should be operated. Our Controller Configuration Guide provides clear instructions for your specific controller, helping you understand the main settings, heating schedules, hot water programming and day-to-day operation.
Controller Configuration Review £50
Not sure how to use your heat pump controls, thermostats or schedules? Many homeowners are handed a system with little or no explanation of how it should be operated. Our Controller Configuration Guide provides clear instructions for your specific controller, helping you understand the main settings, heating schedules, hot water programming and day-to-day operation.
Fix my Heat Pump £295
From emergency troubleshooting to ongoing performance problems, we help homeowners understand what's wrong with their heat pump and what needs to be done to put it right.
Fix my Heat Pump £295
From emergency troubleshooting to ongoing performance problems, we help homeowners understand what's wrong with their heat pump and what needs to be done to put it right.
Fix my Heat Pump £295
From emergency troubleshooting to ongoing performance problems, we help homeowners understand what's wrong with their heat pump and what needs to be done to put it right.
Fix my Heat Pump £295
From emergency troubleshooting to ongoing performance problems, we help homeowners understand what's wrong with their heat pump and what needs to be done to put it right.
Pre-Installation Design Review £295
About to have a heat pump installed — or already have a quote or proposed design? Before any money is committed, we independently check the heat loss calculations, system sizing, radiator suitability, and overall design to make sure it's been done correctly. It's a small investment that can prevent a much more expensive problem later.
Pre-Installation Design Review £295
About to have a heat pump installed — or already have a quote or proposed design? Before any money is committed, we independently check the heat loss calculations, system sizing, radiator suitability, and overall design to make sure it's been done correctly. It's a small investment that can prevent a much more expensive problem later.
Pre-Installation Design Review £295
About to have a heat pump installed — or already have a quote or proposed design? Before any money is committed, we independently check the heat loss calculations, system sizing, radiator suitability, and overall design to make sure it's been done correctly. It's a small investment that can prevent a much more expensive problem later.
Pre-Installation Design Review £295
About to have a heat pump installed — or already have a quote or proposed design? Before any money is committed, we independently check the heat loss calculations, system sizing, radiator suitability, and overall design to make sure it's been done correctly. It's a small investment that can prevent a much more expensive problem later.
Why UK Heat Pump Help Is Different
When your heat pump isn't performing, your installer often has a commercial interest in the answer. They may say the system is fine, blame the house, or suggest expensive upgrades. We have no interest in any of that.
We don't install systems. We don't sell equipment. We don't subcontract to installers. We review your system and give you an honest technical assessment so you know exactly where you stand, and what to ask for.
Case Studies
Case Studies
Real Heat Pump Problems (and What Was Actually Causing Them)
These are real cases from UK homeowners who asked us to take an independent look at their systems. The technical detail is genuine — from incorrect heat loss calculations and zoning design faults to wiring errors and cylinder probe issues. If your heat pump is behaving in a similar way, there's a good chance we can help identify why.
Case Studies
Real Heat Pump Problems (and What Was Actually Causing Them)
These are real cases from UK homeowners who asked us to take an independent look at their systems. The technical detail is genuine — from incorrect heat loss calculations and zoning design faults to wiring errors and cylinder probe issues. If your heat pump is behaving in a similar way, there's a good chance we can help identify why.
Jul 1, 2026
9 min read
"My Electricity Bills Doubled" – The Heat Pump Was Running At 55°C In Mild Weather
Read More
Jul 1, 2026
9 min read
"My Electricity Bills Doubled" – The Heat Pump Was Running At 55°C In Mild Weather
Read More
Jun 28, 2026
9 min read
No Heating Or Hot Water? The Heat Pump Was Fine – The Leak Was Hidden Inside The Wall
Read More
Jun 28, 2026
9 min read
No Heating Or Hot Water? The Heat Pump Was Fine – The Leak Was Hidden Inside The Wall
Read More
Jun 26, 2026
9 min read
Three Companies Declined The Job – The Problem Wasn't The Heat Pump
Read More
Jun 26, 2026
9 min read
Three Companies Declined The Job – The Problem Wasn't The Heat Pump
Read More
Article
Article
Practical Advice for Heat Pump Performance
Clear, expert guidance to help you understand, troubleshoot, and improve your heat pump system — without unnecessary complexity.
Article
Practical Advice for Heat Pump Performance
Clear, expert guidance to help you understand, troubleshoot, and improve your heat pump system — without unnecessary complexity.
Jun 30, 2026
9 min read
Why Does My Heat Pump Keep Turning Off?
Read More
Jun 30, 2026
9 min read
Why Does My Heat Pump Keep Turning Off?
Read More
Jun 29, 2026
9 min read
Can A Heat Pump Lose Pressure Without A Leak?
Read More
Jun 29, 2026
9 min read
Can A Heat Pump Lose Pressure Without A Leak?
Read More
Jun 27, 2026
9 min read
Why Is My Heat Pump Not Heating My House?
Read More
Jun 27, 2026
9 min read
Why Is My Heat Pump Not Heating My House?
Read More
Jun 30, 2026
9 min read
Why Does My Heat Pump Keep Turning Off?
Read More
Jun 29, 2026
9 min read
Can A Heat Pump Lose Pressure Without A Leak?
Read More
Jun 27, 2026
9 min read
Why Is My Heat Pump Not Heating My House?
Read More
Jun 25, 2026
9 min read
Anti-Freeze Valves vs Glycol: Which Is Better For Heat Pumps?
Read More
Contact Us
Not Sure If We Can Help?
Not Sure If We Can Help?
Not Sure If We Can Help?
Not Sure If We Can Help?
Not Sure If We Can Help?
If you're unsure whether your heat pump problem can be diagnosed remotely, send us a short description of the issue and we’ll let you know if a technical review is worthwhile. No obligation.
If you're unsure whether your heat pump problem can be diagnosed remotely, send us a short description of the issue and we’ll let you know if a technical review is worthwhile. No obligation.
If you're unsure whether your heat pump problem can be diagnosed remotely, send us a short description of the issue and we’ll let you know if a technical review is worthwhile. No obligation.
