Independent Help With Heat Pump Problems, planning
to ongoing support
Independent Help With Heat
Pump Problems, planning
to ongoing support
Independent Help With Heat Pump Problems, planning to ongoing support
Independent Help With Heat Pump Problems, planning to ongoing support
Independent Help With Heat Pump Problems, planning
to ongoing support
Whether you're planning a new installation, dealing with a fault, exploring cooling options or want ongoing support for your system, we provide independent, no-pressure technical advice at every stage from heat loss and plumbing assessments before you commit, through to diagnosing problems and keeping your system running well long-term.
We help you understand what is actually causing the problem whether it's the heat pump itself, system design, controls, settings, installation or the wider heating system.
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Satisfaction Guarantee
Satisfaction Guarantee
Satisfaction Guarantee
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Independent Technical Advice
Independent Technical Advice
Independent Technical Advice
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Experience Across Hundreds of Heat Pump Installations
Experience Across Hundreds of Heat Pump Installations
Get Your Technical Review
Get Your Technical Review
Get Your Technical Review
Get Your Technical Review
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Support
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How We Support UK Homeowners
Our approach is simple: independent, practical heat pump advice based on real-world experience. Whether you already have a heat pump or you're planning an installation, we'll help you understand exactly what you need and what your next steps should be.
If your heat pump isn't working properly, our remote Fix My Heat Pump service can diagnose faults, review settings and controls, and help get your system running properly and efficiently.
If you're planning an installation, we offer independent pre-installation reviews and cooling advice, helping you make informed decisions before committing to expensive work.
For homeowners who need us at the property, our Heat Pump Service Plus provides a thorough system check, optimisation and practical advice on getting the best from your heat pump. We also carry out room-by-room heat loss surveys with an experienced heat pump engineer, combining accurate calculations with practical advice on how your system should be designed and installed.
If you're based in Essex or nearby and want us at the property directly, our on-site heat pump service covers servicing, optimisation and powerflushing carried out in person by an experienced engineer.
With more than 100 years of combined heating experience and work across hundreds of heat pump systems, you'll get clear, independent advice without the pressure of being sold a new system.
Our approach is simple: independent, practical heat pump advice based on real-world experience. Whether you already have a heat pump or you're planning an installation, we'll help you understand exactly what you need and what your next steps should be.
If your heat pump isn't working properly, our remote Fix My Heat Pump service can diagnose faults, review settings and controls, and help get your system running properly and efficiently.
If you're planning an installation, we offer independent pre-installation reviews and cooling advice, helping you make informed decisions before committing to expensive work.
For homeowners who need us at the property, our Heat Pump Service Plus provides a thorough system check, optimisation and practical advice on getting the best from your heat pump. We also carry out room-by-room heat loss surveys with an experienced heat pump engineer, combining accurate calculations with practical advice on how your system should be designed and installed.
If you're based in Essex or nearby and want us at the property directly, our on-site heat pump service covers servicing, optimisation and powerflushing carried out in person by an experienced engineer.
With more than 100 years of combined heating experience and work across hundreds of heat pump systems, you'll get clear, independent advice without the pressure of being sold a new system.
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PROBLEMS
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Common Heat Pump Problems We Diagnose
Common Heat Pump
Problems We Diagnose
Not every heat pump problem means the heat pump itself is faulty. Poor system design, sizing, controls, settings, installation or the wider heating system can all affect performance.
Heat Pump Not Working
Heat Pump Not Working
Heating or hot water has stopped, or your system isn’t responding properly despite appearing to run normally.
Heating or hot water has stopped, or your system isn’t responding properly despite appearing to run normally.
Heating or hot water has stopped, or your system isn’t responding properly despite appearing to run normally.
Heating or hot water has stopped, or your system isn’t responding properly despite appearing to run normally.
High Running Costs
High Running Costs
Your heat pump is working, but electricity bills are higher than expected for your home and usage.
Your heat pump is working, but electricity bills are higher than expected for your home and usage.
Your heat pump is working, but electricity bills are higher than expected for your home and usage.
Your heat pump is working, but electricity bills are higher than expected for your home and usage.
Home Not Reaching Temperature
Home Not Reaching Temperature
Home Not Reaching Temperature
Your system runs, but rooms remain cold or struggle to reach the temperature you have set comfortably.
Your system runs, but rooms remain cold or struggle to reach the temperature you have set comfortably.
Your system runs, but rooms remain cold or struggle to reach the temperature you have set comfortably.
Your system runs, but rooms remain cold or struggle to reach the temperature you have set comfortably.
Running Constantly
Running Constantly
Your heat pump runs for long periods, and you want to know whether this behaviour is normal.
Your heat pump runs for long periods, and you want to know whether this behaviour is normal.
Your heat pump runs for long periods, and you want to know whether this behaviour is normal.
Your heat pump runs for long periods, and you want to know whether this behaviour is normal.
Fault Codes & Alarms
Fault Codes & Alarms
A fault code or alarm has appeared, and you need to understand what it means and why.
A fault code or alarm has appeared, and you need to understand what it means and why.
A fault code or alarm has appeared, and you need to understand what it means and why.
A fault code or alarm has appeared, and you need to understand what it means and why.
Problems After Installation
Problems After Installation
Your newly installed system is not performing properly, and you want an independent view of the problem.
Your newly installed system is not performing properly, and you want an independent view of the problem.
Your newly installed system is not performing properly, and you want an independent view of the problem.
Your newly installed system is not performing properly, and you want an independent view of the problem.
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POSITIONING
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The Problem Isn’t
Always the Heat Pump
The Problem Isn’t Always the Heat Pump
A heat pump can appear to be faulty when the underlying issue is actually related to system design, sizing, controls, flow temperature, installation, heat loss or the way the system has been configured.
A heat pump can appear to be faulty when the underlying issue is actually related to system design, sizing, controls, flow temperature, installation, heat loss or the way the system has been configured.
That's why we don't just look at the symptom. We look at the wider system to help establish what's actually happening and what should be done next.
That's why we don't just look at the symptom. We look at the wider system to help establish what's actually happening and what should be done next.
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Our Services
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Find the Right Help for Your Heat Pump
Whether you're dealing with an existing heat pump problem, planning a new installation or looking to improve system performance, choose the service that best fits your situation.
[
Our Services
]
Find the Right Help for Your Heat Pump
Whether you're dealing with an existing heat pump problem, planning a new installation or looking to improve system performance, choose the service that best fits your situation.
Heat Pump Cooling Assessment £295
Want to add cooling to your existing heat pump? We'll confirm your system is suitable, provide the wiring diagrams and controller settings, and support your installer by phone or video call throughout the conversion and commissioning.
Heat Pump Cooling Assessment £295
Want to add cooling to your existing heat pump? We'll confirm your system is suitable, provide the wiring diagrams and controller settings, and support your installer by phone or video call throughout the conversion and commissioning.
Heat Pump Cooling Assessment £295
Want to add cooling to your existing heat pump? We'll confirm your system is suitable, provide the wiring diagrams and controller settings, and support your installer by phone or video call throughout the conversion and commissioning.
Heat Pump Cooling Assessment £295
Want to add cooling to your existing heat pump? We'll confirm your system is suitable, provide the wiring diagrams and controller settings, and support your installer by phone or video call throughout the conversion and commissioning.
Fix my Heat Pump £295
Our aim is to get your heat pump working again during the initial phone or video call wherever possible. If that's not possible, we'll identify the fault, explain exactly what's wrong, and provide the guidance your installer needs to complete the repair.
Fix my Heat Pump £295
Our aim is to get your heat pump working again during the initial phone or video call wherever possible. If that's not possible, we'll identify the fault, explain exactly what's wrong, and provide the guidance your installer needs to complete the repair.
Fix my Heat Pump £295
Our aim is to get your heat pump working again during the initial phone or video call wherever possible. If that's not possible, we'll identify the fault, explain exactly what's wrong, and provide the guidance your installer needs to complete the repair.
Fix my Heat Pump £295
Our aim is to get your heat pump working again during the initial phone or video call wherever possible. If that's not possible, we'll identify the fault, explain exactly what's wrong, and provide the guidance your installer needs to complete the repair.
Pre-Installation Design Review £295
Whether you're just starting your heat pump journey or already have a quote, we'll provide independent advice on your property, system design and heat loss calculations before you commit.
Pre-Installation Design Review £295
Whether you're just starting your heat pump journey or already have a quote, we'll provide independent advice on your property, system design and heat loss calculations before you commit.
Pre-Installation Design Review £295
Whether you're just starting your heat pump journey or already have a quote, we'll provide independent advice on your property, system design and heat loss calculations before you commit.
Pre-Installation Design Review £295
Whether you're just starting your heat pump journey or already have a quote, we'll provide independent advice on your property, system design and heat loss calculations before you commit.
Heat Loss Survey £540
Not sure if your home is losing more heat than it should? We'll calculate your property's heat loss room by room, flag insulation or fabric issues affecting performance, and give you the numbers your installer needs to size a heat pump correctly.
Heat Loss Survey £540
Not sure if your home is losing more heat than it should? We'll calculate your property's heat loss room by room, flag insulation or fabric issues affecting performance, and give you the numbers your installer needs to size a heat pump correctly.
Heat Loss Survey £540
Not sure if your home is losing more heat than it should? We'll calculate your property's heat loss room by room, flag insulation or fabric issues affecting performance, and give you the numbers your installer needs to size a heat pump correctly.
Heat Pump Service Plus £245 upfront + £21.99/mo
Want more than a standard annual service? We'll go beyond the basics to check flow temperatures, controls, system pressure and overall performance. We'll show you how to get the best from your system, provide clear recommendations for any improvements, and help get it running as efficiently as possible.
Heat Pump Service Plus £245 upfront + £21.99/mo
Want more than a standard annual service? We'll go beyond the basics to check flow temperatures, controls, system pressure and overall performance. We'll show you how to get the best from your system, provide clear recommendations for any improvements, and help get it running as efficiently as possible.
Heat Pump Service Plus £245 upfront + £21.99/mo
Want more than a standard annual service? We'll go beyond the basics to check flow temperatures, controls, system pressure and overall performance. We'll show you how to get the best from your system, provide clear recommendations for any improvements, and help get it running as efficiently as possible.
Heat Pump Service Plus £245 upfront + £21.99/mo
Want more than a standard annual service? We'll go beyond the basics to check flow temperatures, controls, system pressure and overall performance. We'll show you how to get the best from your system, provide clear recommendations for any improvements, and help get it running as efficiently as possible.
On-Site Heat Pump Service £150 + VAT
For homeowners in Essex and nearby areas who want us at the property. We'll carry out a full on-site check, servicing, optimisation or powerflushing, and give you clear, independent advice face to face.
On-Site Heat Pump Service £150 + VAT
For homeowners in Essex and nearby areas who want us at the property. We'll carry out a full on-site check, servicing, optimisation or powerflushing, and give you clear, independent advice face to face.
On-Site Heat Pump Service £150 + VAT
For homeowners in Essex and nearby areas who want us at the property. We'll carry out a full on-site check, servicing, optimisation or powerflushing, and give you clear, independent advice face to face.
On-Site Heat Pump Service £150 + VAT
For homeowners in Essex and nearby areas who want us at the property. We'll carry out a full on-site check, servicing, optimisation or powerflushing, and give you clear, independent advice face to face.
Heat Pump Cooling Assessment £295
Want to add cooling to your existing heat pump? We'll confirm your system is suitable, provide the wiring diagrams and controller settings, and support your installer by phone or video call throughout the conversion and commissioning.
Heat Loss Survey £540
Not sure if your home is losing more heat than it should? We'll calculate your property's heat loss room by room, flag insulation or fabric issues affecting performance, and give you the numbers your installer needs to size a heat pump correctly.
Fix my Heat Pump £295
Our aim is to get your heat pump working again during the initial phone or video call wherever possible. If that's not possible, we'll identify the fault, explain exactly what's wrong, and provide the guidance your installer needs to complete the repair.
Heat Pump Service Plus £245 upfront + £21.99/mo
Want more than a standard annual service? We'll go beyond the basics to check flow temperatures, controls, system pressure and overall performance. We'll show you how to get the best from your system, provide clear recommendations for any improvements, and help get it running as efficiently as possible.
Pre-Installation Design Review £295
Whether you're just starting your heat pump journey or already have a quote, we'll provide independent advice on your property, system design and heat loss calculations before you commit.
On-Site Heat Pump Service £150 + VAT
For homeowners in Essex and nearby areas who want us at the property. We'll carry out a full on-site check, servicing, optimisation or powerflushing, and give you clear, independent advice face to face.
[
DIFFERENTIATOR
]
Why UK Heat Pump
Help Is Different
We're completely independent. We don't install heat pumps, sell equipment or subcontract to installers, so our advice isn't influenced by selling you additional work or products.
We review your system or proposed installation from a technical point of view and give you a clear, practical assessment of what's working, what could be improved and what your next steps should be.
Whether you need reassurance, want a second opinion or simply want to understand what's happening with your system, our aim is simply to help you make the right decision for your home.
Case Studies
Case Studies
Real Heat Pump Problems We’ve Diagnosed
Every heat pump behaves differently. Our case studies show real examples of the issues homeowners can encounter.
Case Studies
Real Heat Pump Problems We’ve Diagnosed
Every heat pump behaves differently. Our case studies show real examples of the issues homeowners can encounter.
Jul 1, 2026
9 min read
"My Electricity Bills Doubled" – The Heat Pump Was Running At 55°C In Mild Weather
Read More
Jul 1, 2026
9 min read
"My Electricity Bills Doubled" – The Heat Pump Was Running At 55°C In Mild Weather
Read More
Jun 28, 2026
9 min read
No Heating Or Hot Water? The Heat Pump Was Fine – The Leak Was Hidden Inside The Wall
Read More
Jun 28, 2026
9 min read
No Heating Or Hot Water? The Heat Pump Was Fine – The Leak Was Hidden Inside The Wall
Read More
Jun 26, 2026
9 min read
Three Companies Declined The Job – The Problem Wasn't The Heat Pump
Read More
Jun 26, 2026
9 min read
Three Companies Declined The Job – The Problem Wasn't The Heat Pump
Read More
Jul 1, 2026
9 min read
"My Electricity Bills Doubled" – The Heat Pump Was Running At 55°C In Mild Weather
Read More
Jun 28, 2026
9 min read
No Heating Or Hot Water? The Heat Pump Was Fine – The Leak Was Hidden Inside The Wall
Read More
Jun 26, 2026
9 min read
Three Companies Declined The Job – The Problem Wasn't The Heat Pump
Read More
Jun 22, 2026
9 min read
Heat Pump Constantly Turning On And Off – Zoning Design Issue Increased Running Costs
Read More
Article
Article
Heat Pump Problems, Troubleshooting & Advice
Our guides cover the questions UK homeowners commonly have about heat pumps.
Article
Heat Pump Problems, Troubleshooting & Advice
Our guides cover the questions UK homeowners commonly have about heat pumps.
[
Faq
]
Frequently Asked Questions About Heat Pump Problems
Are heat pump problems usually caused by the heat pump itself?
Not always. Problems can also be caused by system design, sizing, controls, settings, installation issues or the wider heating system. Our role is to help identify what may actually be causing the problem.
Can a heat pump problem be diagnosed without a site visit?
Why is my heat pump running constantly?
Why isn't my heat pump heating my home properly?
Can you work with my existing installer?
Contact Us
Not Sure Which Service You Need?
Not Sure Which Service You Need?
Not Sure Which Service You Need?
Not Sure Which Service You Need?
Not Sure Which Service You Need?
You don't need to guess whether the problem is the heat pump, its settings, the installation or the wider heating system.
You don't need to guess whether the problem is the heat pump, its settings, the installation or the wider heating system.
You don't need to guess whether the problem is the heat pump, its settings, the installation or the wider heating system.
Tell us what's happening and we'll help you understand what may be causing the issue and what your next step should be.
