Having Heat Pump Problems?
We'll Show You Exactly What's Wrong

Our approach is simple: you send us your system details, photographs, and any documents you have, and we carry out a structured technical assessment.

Many heating engineers are excellent at plumbing and heating systems but may not work with heat pumps regularly. Where needed, we can work alongside your existing engineer remotely through you, helping them understand what adjustments, investigations, or repairs may be required.

In many cases, the issue is simpler than people think. If the problem relates to settings, controls, system pressure, filter cleaning, or general operation, we can often guide homeowners through the process themselves. Where further work or repairs are needed, we help identify the most likely cause and explain the practical steps involved.

We review heat loss calculations, flow temperatures, radiator sizing, system layout, control configuration, and overall system performance, giving you clear, honest answers based on real-world heat pump experience.

With more than 100 years of combined experience in the heating industry, we've worked on hundreds of heat pump systems, providing everything from design reviews and commissioning support to optimisation, fault diagnosis, and repairs.