Why is my heat pump running constantly but not heating my home?

This is often caused by system sizing, commissioning, or control strategy issues. An independent technical review can identify the root cause and recommend practical steps to improve performance.

Can you review my heat pump system remotely?

Yes. UK Heat Pump Help provides remote independent technical reviews across the UK. Simply submit your enquiry and we will confirm whether a remote review is suitable for your situation.

Can you review a heat pump before it is installed?

Yes. We offer pre-installation design reviews covering heat loss calculations, system sizing, and proposed specifications to help ensure the system is correctly designed before installation.

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INSTALLERS

We provide independent technical support and services to heat pump installers at every stage of a project — from design through to handover and aftercare. Our aim is simple: help you deliver well-performing systems, reduce time on problem jobs, and give confidence to both you and your customers.

Price: £295 + VAT

Heat Pump Design Review

Already have a proposed system design? We carry out a detailed technical review to identify any issues, validate sizing and ensure the system will perform as expected before installation begins.

Includes:

Heat loss review

Flow temperature recommendation

Radiator / emitter suitability check

Hydraulic layout guidance

System flow rate guidance

Buffer tank advice (if required)

Recommendations to improve performance

Order System Design Pack

Price: £145 + VAT

Troubleshooting Support

Submit your system details and receive a clear technical diagnosis with practical recommendations to resolve the issue.

Common issues include:

Heat pump running constantly

High electricity usage

Poor heating performance

System cycling

Request Technical Troubleshooting

£75 + VAT

Installer Technical Support Call

Book a 30-minute technical support call with an experienced heat pump specialist to diagnose issues and get clear, practical guidance while you're on site.

(Up to 30-minute voice or video call)

Book Technical Support

Price: £145 + VAT

Installer Handover Pack

A professional handover pack that clearly explains the system to the homeowner reducing future callbacks and keeping your documentation clean and compliant

Includes:

Clear homeowner guide explaining system operation

Heat loss review

Recommended settings and usage guidance

Warranty registration support (where required)

Key system documentation organised and presented professionally

Reduced risk of future customer queries or callbacks

Information required:

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Heat loss review

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Heat loss calculations

Installer accreditations (MCS / relevant certifications)

MCS installation reference (or access to system record)

Order Handover Pack

Price: £695 + VAT per month

Partner Installer Support

Full ongoing technical support for your business covering up to 5 projects per month with priority access whenever you need it.

Additional projects: £100 + VAT per project

Includes:

System design guidance

Heat loss review

Commissioning support

Troubleshooting assistance

Custom wiring diagrams

Technical advice during installations

Priority support

Join Partner Installer Support

Price: £350 + VAT

Heat Pump System Design (From Heat Loss Survey)

We take your completed heat loss survey and produce a full, install-ready heat pump system design. This includes pipe runs, system layout, component selection and clear guidance so you can install with confidence.

Includes:

Radiator sizing & emitter selection review (adjusted where required)

Heat loss review

Radiator positions & pipe runs to all emitters

Full new pipework layout (flow & return runs)

Heat pump location & primary pipe routes

Cylinder & plant layout design

System configuration (buffer / low loss header if required)

Flow rate & system setup guidance

Electrical guidance (consumer unit capacity, sub-board requirements, breaker selection)

Clear marked-up drawings ready for installation

Ideal for:

Council / social housing projects requiring compliant designs

Heat loss review

Installers using third-party heat loss assessors

Subcontract plumbers needing clear install guidance

Jobs requiring fast turnaround

Start Full System Design

"We are not an installation company and do not compete for install work. Our role is to support installers with independent technical input whether that's upfront design, solving issues on site, or improving system performance."

✔ Satisfaction Guarantee

✔ Independent Technical Advice.

✔ Experience from 1000+ Heat Pump Installations

Not Sure If We Can Help?

If you're unsure whether your heat pump problem can be diagnosed remotely, send us a short description of the issue and we’ll let you know if a technical review is worthwhile. No obligation.

Request Technical Assessment