£195 For Installers · VAT
£195 For Installers · VAT
£195 For Installers · VAT
A Professional, System-Specific Handover Pack for Every Installation
A Professional, System-Specific Handover Pack for Every Installation
A Professional, System-Specific Handover Pack for Every Installation
A Professional, System-Specific Handover Pack for Every Installation
Reduce callbacks. Impress your customers. Close every job with a clear, professionally produced document that explains their new system in plain language — tailored specifically to their setup.
Reduce callbacks. Impress your customers. Close every job with a clear, professionally produced document that explains their new system in plain language — tailored specifically to their setup.
Reduce callbacks. Impress your customers. Close every job with a clear, professionally produced document that explains their new system in plain language — tailored specifically to their setup.
Reduce callbacks. Impress your customers. Close every job with a clear, professionally produced document that explains their new system in plain language — tailored specifically to their setup.
THE PROBLEM WITH STANDARD HANDOVERS
THE PROBLEM WITH STANDARD HANDOVERS
THE PROBLEM WITH STANDARD HANDOVERS
THE PROBLEM WITH STANDARD HANDOVERS
Most heat pump handovers are inadequate. Installers leave behind a manufacturer manual, show the customer how to use the app for five minutes, and move on to the next job. The result is predictable:
Customers who don't understand their system make incorrect adjustments
Settings get changed, schedules get deleted, weather compensation gets disabled
Callbacks increase — often for issues that could have been avoided with proper guidance
Customer satisfaction suffers — not because the system doesn't work, but because no one explained it properly
Online reviews reflect the frustration of customers who felt abandoned after installation
A properly produced handover document changes all of this. It demonstrates professionalism. It reduces the support burden on your business. And it gives your customer a lasting reference document specific to their system.
Most heat pump handovers are inadequate. Installers leave behind a manufacturer manual, show the customer how to use the app for five minutes, and move on to the next job. The result is predictable:
Customers who don't understand their system make incorrect adjustments
Settings get changed, schedules get deleted, weather compensation gets disabled
Callbacks increase — often for issues that could have been avoided with proper guidance
Customer satisfaction suffers — not because the system doesn't work, but because no one explained it properly
Online reviews reflect the frustration of customers who felt abandoned after installation
A properly produced handover document changes all of this. It demonstrates professionalism. It reduces the support burden on your business. And it gives your customer a lasting reference document specific to their system.
Most heat pump handovers are inadequate. Installers leave behind a manufacturer manual, show the customer how to use the app for five minutes, and move on to the next job. The result is predictable:
Customers who don't understand their system make incorrect adjustments
Settings get changed, schedules get deleted, weather compensation gets disabled
Callbacks increase — often for issues that could have been avoided with proper guidance
Customer satisfaction suffers — not because the system doesn't work, but because no one explained it properly
Online reviews reflect the frustration of customers who felt abandoned after installation
A properly produced handover document changes all of this. It demonstrates professionalism. It reduces the support burden on your business. And it gives your customer a lasting reference document specific to their system.
Most heat pump handovers are inadequate. Installers leave behind a manufacturer manual, show the customer how to use the app for five minutes, and move on to the next job. The result is predictable:
Customers who don't understand their system make incorrect adjustments
Settings get changed, schedules get deleted, weather compensation gets disabled
Callbacks increase — often for issues that could have been avoided with proper guidance
Customer satisfaction suffers — not because the system doesn't work, but because no one explained it properly
Online reviews reflect the frustration of customers who felt abandoned after installation
A properly produced handover document changes all of this. It demonstrates professionalism. It reduces the support burden on your business. And it gives your customer a lasting reference document specific to their system.
WHAT WE PRODUCE
WHAT WE PRODUCE
WHAT WE PRODUCE
WHAT WE PRODUCE
We produce a professionally formatted handover document tailored to the specific system you have installed. It covers:
System overview A plain-language description of what has been installed — heat pump model, cylinder, controls, zones — and how the system works. Written for a homeowner, not an engineer.
How to use your controls Step-by-step guidance on using the specific controller platform installed (Vaillant, Mitsubishi, Daikin, Nibe, etc.). Covers daily use, adjusting temperatures, setting schedules, and what to do in common situations.
Recommended settings The specific settings we recommend for the installed system — flow temperature, weather compensation curve, hot water schedule, legionella protection — based on what has been installed and the property type.
What not to change Clear guidance on settings the homeowner should not adjust, with plain explanations of why.
Hot water guidance How to get consistent hot water, how the schedule works, and what to do if there's ever a problem.
Winter and summer operation How the system should behave in different seasons, what to expect, and what's normal.
Maintenance reminders What the homeowner needs to do (filter checks, annual service reminders) and what they should not attempt themselves.
Who to contact and when Clear escalation guidance — what to do if something doesn't seem right, when to call the installer, and when it's worth checking settings first.
We produce a professionally formatted handover document tailored to the specific system you have installed. It covers:
System overview A plain-language description of what has been installed — heat pump model, cylinder, controls, zones — and how the system works. Written for a homeowner, not an engineer.
How to use your controls Step-by-step guidance on using the specific controller platform installed (Vaillant, Mitsubishi, Daikin, Nibe, etc.). Covers daily use, adjusting temperatures, setting schedules, and what to do in common situations.
Recommended settings The specific settings we recommend for the installed system — flow temperature, weather compensation curve, hot water schedule, legionella protection — based on what has been installed and the property type.
What not to change Clear guidance on settings the homeowner should not adjust, with plain explanations of why.
Hot water guidance How to get consistent hot water, how the schedule works, and what to do if there's ever a problem.
Winter and summer operation How the system should behave in different seasons, what to expect, and what's normal.
Maintenance reminders What the homeowner needs to do (filter checks, annual service reminders) and what they should not attempt themselves.
Who to contact and when Clear escalation guidance — what to do if something doesn't seem right, when to call the installer, and when it's worth checking settings first.
We produce a professionally formatted handover document tailored to the specific system you have installed. It covers:
System overview A plain-language description of what has been installed — heat pump model, cylinder, controls, zones — and how the system works. Written for a homeowner, not an engineer.
How to use your controls Step-by-step guidance on using the specific controller platform installed (Vaillant, Mitsubishi, Daikin, Nibe, etc.). Covers daily use, adjusting temperatures, setting schedules, and what to do in common situations.
Recommended settings The specific settings we recommend for the installed system — flow temperature, weather compensation curve, hot water schedule, legionella protection — based on what has been installed and the property type.
What not to change Clear guidance on settings the homeowner should not adjust, with plain explanations of why.
Hot water guidance How to get consistent hot water, how the schedule works, and what to do if there's ever a problem.
Winter and summer operation How the system should behave in different seasons, what to expect, and what's normal.
Maintenance reminders What the homeowner needs to do (filter checks, annual service reminders) and what they should not attempt themselves.
Who to contact and when Clear escalation guidance — what to do if something doesn't seem right, when to call the installer, and when it's worth checking settings first.
We produce a professionally formatted handover document tailored to the specific system you have installed. It covers:
System overview A plain-language description of what has been installed — heat pump model, cylinder, controls, zones — and how the system works. Written for a homeowner, not an engineer.
How to use your controls Step-by-step guidance on using the specific controller platform installed (Vaillant, Mitsubishi, Daikin, Nibe, etc.). Covers daily use, adjusting temperatures, setting schedules, and what to do in common situations.
Recommended settings The specific settings we recommend for the installed system — flow temperature, weather compensation curve, hot water schedule, legionella protection — based on what has been installed and the property type.
What not to change Clear guidance on settings the homeowner should not adjust, with plain explanations of why.
Hot water guidance How to get consistent hot water, how the schedule works, and what to do if there's ever a problem.
Winter and summer operation How the system should behave in different seasons, what to expect, and what's normal.
Maintenance reminders What the homeowner needs to do (filter checks, annual service reminders) and what they should not attempt themselves.
Who to contact and when Clear escalation guidance — what to do if something doesn't seem right, when to call the installer, and when it's worth checking settings first.
WHAT WE NEED FROM YOU
WHAT WE NEED FROM YOU
WHAT WE NEED FROM YOU
WHAT WE NEED FROM YOU
Heat pump make, model, and serial number
Cylinder make, model, and capacity
Controller type and any app platform in use
Property type and approximate size
Installed flow temperature and weather compensation settings (if commissioned)
Zone configuration (single zone, multi-zone, separate hot water zone)
Your company name and contact details for inclusion in the document
Any specific notes about the installation you want reflected in the document
Heat pump make, model, and serial number
Cylinder make, model, and capacity
Controller type and any app platform in use
Property type and approximate size
Installed flow temperature and weather compensation settings (if commissioned)
Zone configuration (single zone, multi-zone, separate hot water zone)
Your company name and contact details for inclusion in the document
Any specific notes about the installation you want reflected in the document
Heat pump make, model, and serial number
Cylinder make, model, and capacity
Controller type and any app platform in use
Property type and approximate size
Installed flow temperature and weather compensation settings (if commissioned)
Zone configuration (single zone, multi-zone, separate hot water zone)
Your company name and contact details for inclusion in the document
Any specific notes about the installation you want reflected in the document
Heat pump make, model, and serial number
Cylinder make, model, and capacity
Controller type and any app platform in use
Property type and approximate size
Installed flow temperature and weather compensation settings (if commissioned)
Zone configuration (single zone, multi-zone, separate hot water zone)
Your company name and contact details for inclusion in the document
Any specific notes about the installation you want reflected in the document
WHY THIS PROTECTS YOU PROFESSIONALLY
WHY THIS PROTECTS YOU PROFESSIONALLY
WHY THIS PROTECTS YOU PROFESSIONALLY
WHY THIS PROTECTS YOU PROFESSIONALLY
WHY THIS PROTECTS YOU PROFESSIONALLY
A professional handover document is not just a customer service tool — it's a liability management tool. If a customer later claims the system was not explained to them, or makes changes that damage performance and then blames the installation, a signed and dated handover document is evidence that the handover was completed properly. It also positions your business as one that takes quality seriously — which matters for referrals, reviews, and repeat business.
A professional handover document is not just a customer service tool — it's a liability management tool. If a customer later claims the system was not explained to them, or makes changes that damage performance and then blames the installation, a signed and dated handover document is evidence that the handover was completed properly. It also positions your business as one that takes quality seriously — which matters for referrals, reviews, and repeat business.
A professional handover document is not just a customer service tool — it's a liability management tool. If a customer later claims the system was not explained to them, or makes changes that damage performance and then blames the installation, a signed and dated handover document is evidence that the handover was completed properly. It also positions your business as one that takes quality seriously — which matters for referrals, reviews, and repeat business.
A professional handover document is not just a customer service tool — it's a liability management tool. If a customer later claims the system was not explained to them, or makes changes that damage performance and then blames the installation, a signed and dated handover document is evidence that the handover was completed properly. It also positions your business as one that takes quality seriously — which matters for referrals, reviews, and repeat business.
Contact Us
Not Sure If We Can Help?
Not Sure If We Can Help?
Not Sure If We Can Help?
Not Sure If We Can Help?
If you're unsure whether your heat pump problem can be diagnosed remotely, send us a short description of the issue and we’ll let you know if a technical review is worthwhile. No obligation.
If you're unsure whether your heat pump problem can be diagnosed remotely, send us a short description of the issue and we’ll let you know if a technical review is worthwhile. No obligation.
