Homeowner Service
£295 total · includes VAT · no deposit needed
£295 total · includes VAT · no deposit needed
£50 total · includes VAT · no deposit needed
Get an Independent Check on Your Heat Pump Design Before the Work Begins
Get an Independent Check on Your Heat Pump Design Before the Work Begins
Get an Independent Check on Your Heat Pump Design Before the Work Begins
Get an Independent Check on Your Heat Pump Design Before the Work Begins
Most heat pump problems start at the design stage. This review gives you an independent technical opinion on whether the proposed installation is correctly designed, properly sized, and specified to actually work in your home — before a single pipe is installed.
Most heat pump problems start at the design stage. This review gives you an independent technical opinion on whether the proposed installation is correctly designed, properly sized, and specified to actually work in your home — before a single pipe is installed.
✔ Satisfaction guarantee
✔ Satisfaction guarantee
✔ No hidden fees
✔ No hidden fees
✔ Delivered by email
✔ Delivered by email
✔ No engineer visit needed
✔ No engineer visit needed
Who this is for
Is this the right service for you?
Is this the right service for you?
Is this the right service for you?
Is this the right service for you?
Installing a heat pump is a significant investment — typically £8,000 to £15,000 or more. The Boiler Upgrade Scheme provides a £7,500 grant that makes the project financially viable for many homeowners. But the grant is tied to the installation, not to the quality of the design behind it.
The uncomfortable truth is that a large proportion of heat pump installations in the UK are underperforming — not because heat pumps don't work, but because the design behind them was wrong. The most common problems include:
Heat pump sized incorrectly for the actual heat loss of the home
Flow temperatures specified too high, reducing efficiency and increasing running costs
Radiators not checked for suitability at heat pump flow temperatures
Pipework design that creates flow rate problems
Cylinder sizing that doesn't match hot water demand
Designs produced quickly by salespeople rather than reviewed by engineers
None of these problems are visible on the day of installation. They become apparent over weeks and months — by which point the installer has been paid and the guarantee period is ticking.
This review is your opportunity to catch those issues before they become expensive.
Installing a heat pump is a significant investment — typically £8,000 to £15,000 or more. The Boiler Upgrade Scheme provides a £7,500 grant that makes the project financially viable for many homeowners. But the grant is tied to the installation, not to the quality of the design behind it.
The uncomfortable truth is that a large proportion of heat pump installations in the UK are underperforming — not because heat pumps don't work, but because the design behind them was wrong. The most common problems include:
Heat pump sized incorrectly for the actual heat loss of the home
Flow temperatures specified too high, reducing efficiency and increasing running costs
Radiators not checked for suitability at heat pump flow temperatures
Pipework design that creates flow rate problems
Cylinder sizing that doesn't match hot water demand
Designs produced quickly by salespeople rather than reviewed by engineers
None of these problems are visible on the day of installation. They become apparent over weeks and months — by which point the installer has been paid and the guarantee period is ticking.
This review is your opportunity to catch those issues before they become expensive.
Installing a heat pump is a significant investment — typically £8,000 to £15,000 or more. The Boiler Upgrade Scheme provides a £7,500 grant that makes the project financially viable for many homeowners. But the grant is tied to the installation, not to the quality of the design behind it.
The uncomfortable truth is that a large proportion of heat pump installations in the UK are underperforming — not because heat pumps don't work, but because the design behind them was wrong. The most common problems include:
Heat pump sized incorrectly for the actual heat loss of the home
Flow temperatures specified too high, reducing efficiency and increasing running costs
Radiators not checked for suitability at heat pump flow temperatures
Pipework design that creates flow rate problems
Cylinder sizing that doesn't match hot water demand
Designs produced quickly by salespeople rather than reviewed by engineers
None of these problems are visible on the day of installation. They become apparent over weeks and months — by which point the installer has been paid and the guarantee period is ticking.
This review is your opportunity to catch those issues before they become expensive.
WHAT WE REVIEW
WHAT WE REVIEW
WHAT WE REVIEW
WHAT WE REVIEW
Heat loss calculation accuracy We review the heat loss calculation your installer has produced. We check the methodology, the inputs, and whether the result is plausible for a property of your size and construction. A heat loss that has been estimated rather than properly calculated is one of the most common causes of an oversized, inefficient system.
Heat loss calculation accuracy We review the heat loss calculation your installer has produced. We check the methodology, the inputs, and whether the result is plausible for a property of your size and construction. A heat loss that has been estimated rather than properly calculated is one of the most common causes of an oversized, inefficient system.
Heat loss calculation accuracy We review the heat loss calculation your installer has produced. We check the methodology, the inputs, and whether the result is plausible for a property of your size and construction. A heat loss that has been estimated rather than properly calculated is one of the most common causes of an oversized, inefficient system.
System sizing validation We check whether the heat pump model proposed is appropriately sized relative to the heat loss. Oversizing reduces efficiency and increases wear. Undersizing means the system can't meet demand in cold weather. Either is a problem.
System sizing validation We check whether the heat pump model proposed is appropriately sized relative to the heat loss. Oversizing reduces efficiency and increases wear. Undersizing means the system can't meet demand in cold weather. Either is a problem.
System sizing validation We check whether the heat pump model proposed is appropriately sized relative to the heat loss. Oversizing reduces efficiency and increases wear. Undersizing means the system can't meet demand in cold weather. Either is a problem.
Flow temperature specification The design flow temperature determines which radiators are adequate and sets the efficiency ceiling of the system. We check whether the proposed flow temperature is appropriate and whether the system has been designed to take advantage of weather compensation.
Flow temperature specification The design flow temperature determines which radiators are adequate and sets the efficiency ceiling of the system. We check whether the proposed flow temperature is appropriate and whether the system has been designed to take advantage of weather compensation.
Flow temperature specification The design flow temperature determines which radiators are adequate and sets the efficiency ceiling of the system. We check whether the proposed flow temperature is appropriate and whether the system has been designed to take advantage of weather compensation.
Radiator and emitter suitability We check whether your existing radiators or underfloor heating circuits are capable of delivering enough heat at the proposed flow temperature. Radiators designed for a boiler at 70°C often need upgrading to work at heat pump temperatures of 35–45°C — but many installers skip this check.
Radiator and emitter suitability We check whether your existing radiators or underfloor heating circuits are capable of delivering enough heat at the proposed flow temperature. Radiators designed for a boiler at 70°C often need upgrading to work at heat pump temperatures of 35–45°C — but many installers skip this check.
Radiator and emitter suitability We check whether your existing radiators or underfloor heating circuits are capable of delivering enough heat at the proposed flow temperature. Radiators designed for a boiler at 70°C often need upgrading to work at heat pump temperatures of 35–45°C — but many installers skip this check.
Cylinder sizing and hot water strategy Is the proposed cylinder size appropriate for your household's hot water demand? Is the immersion heater specification correct? Has the hot water strategy been properly considered alongside the space heating load?
Cylinder sizing and hot water strategy Is the proposed cylinder size appropriate for your household's hot water demand? Is the immersion heater specification correct? Has the hot water strategy been properly considered alongside the space heating load?
Cylinder sizing and hot water strategy Is the proposed cylinder size appropriate for your household's hot water demand? Is the immersion heater specification correct? Has the hot water strategy been properly considered alongside the space heating load?
Pipework and hydraulic design Where design documents include pipework specifications, we check flow rates, pipe sizing, and whether any buffer vessel or low loss header has been correctly specified.
Pipework and hydraulic design Where design documents include pipework specifications, we check flow rates, pipe sizing, and whether any buffer vessel or low loss header has been correctly specified.
Pipework and hydraulic design Where design documents include pipework specifications, we check flow rates, pipe sizing, and whether any buffer vessel or low loss header has been correctly specified.
MCS compliance indicators We check whether the design appears to meet the requirements of the MCS installation standard, which underpins your eligibility for the Boiler Upgrade Scheme grant.
MCS compliance indicators We check whether the design appears to meet the requirements of the MCS installation standard, which underpins your eligibility for the Boiler Upgrade Scheme grant.
MCS compliance indicators We check whether the design appears to meet the requirements of the MCS installation standard, which underpins your eligibility for the Boiler Upgrade Scheme grant.
What's included
Everything covered in your £50 review
Everything covered in your £50 review
Everything covered in your £50 review
Everything covered in your £50 review
We review the photos you send and produce a written guide tailored specifically to your system — not a generic PDF, but something that actually matches your controls.
We review the photos you send and produce a written guide tailored specifically to your system — not a generic PDF, but something that actually matches your controls.
We review the photos you send and produce a written guide tailored specifically to your system — not a generic PDF, but something that actually matches your controls.
✔ Review of your controller and thermostat photos
✔ Review of your controller and thermostat photos
✔ Review of your controller and thermostat photos
✔ Explanation of the key settings you actually need
✔ Explanation of the key settings you actually need
✔ Explanation of the key settings you actually need
✔ Seasonal adjustment advice (winter vs summer)
✔ Seasonal adjustment advice (winter vs summer)
✔ Seasonal adjustment advice (winter vs summer)
✔ Step-by-step instructions for daily use
✔ Step-by-step instructions for daily use
✔ Step-by-step instructions for daily use
✔ Guidance on what not to change and why
✔ Guidance on what not to change and why
✔ Guidance on what not to change and why
✔ Written guide delivered by email
✔ Written guide delivered by email
✔ Written guide delivered by email
WHAT YOU PROVIDE
WHAT YOU PROVIDE
WHAT YOU PROVIDE
WHAT YOU PROVIDE
You provide us with the documentation your installer has given you. This typically includes:
You provide us with the documentation your installer has given you. This typically includes:
You provide us with the documentation your installer has given you. This typically includes:
✔ The installer's heat loss calculation (MCS requires this — if your installer hasn't produced one, that is itself a concern worth raising)
✔ The installer's heat loss calculation (MCS requires this — if your installer hasn't produced one, that is itself a concern worth raising)
✔ The installer's heat loss calculation (MCS requires this — if your installer hasn't produced one, that is itself a concern worth raising)
✔ The proposed system specification — heat pump model, cylinder size, flow temperature targets
✔ The proposed system specification — heat pump model, cylinder size, flow temperature targets
✔ The proposed system specification — heat pump model, cylinder size, flow temperature targets
✔ Details of your radiators or underfloor heating (sizes, room areas if known)
✔ Details of your radiators or underfloor heating (sizes, room areas if known)
✔ Details of your radiators or underfloor heating (sizes, room areas if known)
✔ Property details — floor area, construction type, age, insulation levels if known
✔ Property details — floor area, construction type, age, insulation levels if known
✔ Property details — floor area, construction type, age, insulation levels if known
✔ Any energy performance certificate (EPC) for the property
✔ Any energy performance certificate (EPC) for the property
✔ Any energy performance certificate (EPC) for the property
✔ Your installer's quote or system design document
✔ Your installer's quote or system design document
✔ Your installer's quote or system design document
If you don't have all of these, tell us what you have. We'll work with what's available and flag any gaps.
If you don't have all of these, tell us what you have. We'll work with what's available and flag any gaps.
If you don't have all of these, tell us what you have. We'll work with what's available and flag any gaps.
WHAT YOUR REPORT CONTAINS
WHAT YOUR REPORT CONTAINS
WHAT YOUR REPORT CONTAINS
Your written report covers:
Overall assessment — is this design sound, or are there concerns?
Heat loss review — methodology and result
System sizing analysis
Emitter suitability assessment
Flow temperature and efficiency analysis
Specific issues identified — each flagged with an explanation and recommended action
Questions to ask your installer — specific, technical questions based on our findings that you can put directly to your installer before you sign anything
What a good response looks like — so you can evaluate whether your installer's answers are satisfactory
Your written report covers:
Overall assessment — is this design sound, or are there concerns?
Heat loss review — methodology and result
System sizing analysis
Emitter suitability assessment
Flow temperature and efficiency analysis
Specific issues identified — each flagged with an explanation and recommended action
Questions to ask your installer — specific, technical questions based on our findings that you can put directly to your installer before you sign anything
What a good response looks like — so you can evaluate whether your installer's answers are satisfactory
Your written report covers:
Overall assessment — is this design sound, or are there concerns?
Heat loss review — methodology and result
System sizing analysis
Emitter suitability assessment
Flow temperature and efficiency analysis
Specific issues identified — each flagged with an explanation and recommended action
Questions to ask your installer — specific, technical questions based on our findings that you can put directly to your installer before you sign anything
What a good response looks like — so you can evaluate whether your installer's answers are satisfactory
WHAT HAPPENS AFTER THE REPORT
WHAT HAPPENS AFTER THE REPORT
WHAT HAPPENS AFTER THE REPORT
WHAT HAPPENS AFTER THE REPORT
You have several options depending on what we find:
If the design is sound — you proceed to installation with confidence, knowing it has been independently reviewed.
You have several options depending on what we find:
If the design is sound — you proceed to installation with confidence, knowing it has been independently reviewed.
You have several options depending on what we find:
If the design is sound — you proceed to installation with confidence, knowing it has been independently reviewed.
If there are minor issues — we give you specific questions to put to your installer. Most reasonable installers will address legitimate technical concerns before work begins.
If there are minor issues — we give you specific questions to put to your installer. Most reasonable installers will address legitimate technical concerns before work begins.
If there are minor issues — we give you specific questions to put to your installer. Most reasonable installers will address legitimate technical concerns before work begins.
If there are significant problems — you have documented grounds to request design changes, seek a second installer quote, or in some cases reconsider the project entirely before committing.
If there are significant problems — you have documented grounds to request design changes, seek a second installer quote, or in some cases reconsider the project entirely before committing.
If there are significant problems — you have documented grounds to request design changes, seek a second installer quote, or in some cases reconsider the project entirely before committing.
In all cases, you are better informed than you would have been without the review.
In all cases, you are better informed than you would have been without the review.
In all cases, you are better informed than you would have been without the review.
SATISFACTION GUARANTEE
SATISFACTION GUARANTEE
SATISFACTION GUARANTEE
SATISFACTION GUARANTEE
If after receiving your report you feel it has not provided useful technical insight or clarity, contact us within 7 days. We will review your concerns and, if we agree the service has not delivered the expected value, we will provide a full refund.
If after receiving your report you feel it has not provided useful technical insight or clarity, contact us within 7 days. We will review your concerns and, if we agree the service has not delivered the expected value, we will provide a full refund.
If after receiving your report you feel it has not provided useful technical insight or clarity, contact us within 7 days. We will review your concerns and, if we agree the service has not delivered the expected value, we will provide a full refund.
Contact Us
Not Sure If We Can Help?
Not Sure If We Can Help?
Not Sure If We Can Help?
Not Sure If We Can Help?
If you're unsure whether your heat pump problem can be diagnosed remotely, send us a short description of the issue and we’ll let you know if a technical review is worthwhile. No obligation.
If you're unsure whether your heat pump problem can be diagnosed remotely, send us a short description of the issue and we’ll let you know if a technical review is worthwhile. No obligation.
