Homeowner Service
£295 total · includes VAT · Most Popular
£50 total · includes VAT · no deposit needed
Find out exactly why your heat pump isn’t performing — and how to fix it
Find out exactly why your heat pump isn’t performing — and how to fix it
Find out exactly why your heat pump isn’t performing — and how to fix it
Find out exactly why your heat pump isn’t performing — and how to fix it
Find out exactly why your heat pump isn’t performing — and what to do about it
Find out exactly why your heat pump isn’t performing — and what to do about it
✔ Satisfaction guarantee
✔ Satisfaction guarantee
✔ No hidden fees
✔ No hidden fees
✔ One-to-one video call
✔ One-to-one video call
✔ No engineer visit needed
✔ No engineer visit needed
Who this is for
Is this the right for you?
Is this the right for you?
Is this the right for you?
This service is for homeowners whose heat pump isn't working as it should.
Whether you have no heating, no hot water, recurring fault codes, high electricity bills, or a system that simply doesn't feel right, we'll help identify what's causing the problem and what needs to happen next.
Common reasons homeowners contact us:
✔ No heating or hot water
✔ Fault codes that keep returning
✔ Heat pump running constantly
✔ Electricity bills much higher than expected
✔ House never reaching temperature
✔ Pressure dropping repeatedly
✔ Heat pump cycling on and off
✔ Installer says everything is working correctly, but it doesn't feel right
Here's what we look at:
Troubleshooting real issues
If your system isn't working as it should, we'll go through it step by step with you. In many cases, with a willing homeowner, we can identify the issue there and then. Where needed, we can also work alongside your installer, plumber, or electrician to make sure the correct fixes are carried out.
Heat loss and system sizing
Is your heat pump actually the right size for your home? If it's too big or too small, it can cause ongoing issues that no amount of setting changes will fix. We identify whether the system matches your home's real heat demand.
Hydraulic layout and flow
How your pipework is set up has a huge impact on performance. We look at flow rates, balancing, buffers, volumisers, and overall system layout to see whether heat can move properly around the house.
Flow temperature and controls
Flow temperature is one of the biggest factors in both comfort and running costs. We review your settings and identify whether they match the heat loss, radiators, and way the system is being used.
System behaviour and cycling
Is your system running steadily, or constantly starting and stopping? We identify what's causing poor behaviour and how to stabilise it.
Hot water setup
If your hot water isn't performing properly, we check cylinder settings, temperatures, controls, and operating strategy to identify what's limiting performance.
Error codes and fault history
If your system is showing faults or has a history of fault codes, we'll help identify what they actually mean and what underlying issue may be causing them.
If any of these sound familiar, this service is exactly what it was designed for.
This service is for homeowners whose heat pump isn't working as it should.
Whether you have no heating, no hot water, recurring fault codes, high electricity bills, or a system that simply doesn't feel right, we'll help identify what's causing the problem and what needs to happen next.
Common reasons homeowners contact us:
✔ No heating or hot water
✔ Fault codes that keep returning
✔ Heat pump running constantly
✔ Electricity bills much higher than expected
✔ House never reaching temperature
✔ Pressure dropping repeatedly
✔ Heat pump cycling on and off
✔ Installer says everything is working correctly, but it doesn't feel right
Here's what we look at:
Troubleshooting real issues
If your system isn't working as it should, we'll go through it step by step with you. In many cases, with a willing homeowner, we can identify the issue there and then. Where needed, we can also work alongside your installer, plumber, or electrician to make sure the correct fixes are carried out.
Heat loss and system sizing
Is your heat pump actually the right size for your home? If it's too big or too small, it can cause ongoing issues that no amount of setting changes will fix. We identify whether the system matches your home's real heat demand.
Hydraulic layout and flow
How your pipework is set up has a huge impact on performance. We look at flow rates, balancing, buffers, volumisers, and overall system layout to see whether heat can move properly around the house.
Flow temperature and controls
Flow temperature is one of the biggest factors in both comfort and running costs. We review your settings and identify whether they match the heat loss, radiators, and way the system is being used.
System behaviour and cycling
Is your system running steadily, or constantly starting and stopping? We identify what's causing poor behaviour and how to stabilise it.
Hot water setup
If your hot water isn't performing properly, we check cylinder settings, temperatures, controls, and operating strategy to identify what's limiting performance.
Error codes and fault history
If your system is showing faults or has a history of fault codes, we'll help identify what they actually mean and what underlying issue may be causing them.
If any of these sound familiar, this service is exactly what it was designed for.
This service is for homeowners whose heat pump isn't working as it should.
Whether you have no heating, no hot water, recurring fault codes, high electricity bills, or a system that simply doesn't feel right, we'll help identify what's causing the problem and what needs to happen next.
Common reasons homeowners contact us:
✔ No heating or hot water
✔ Fault codes that keep returning
✔ Heat pump running constantly
✔ Electricity bills much higher than expected
✔ House never reaching temperature
✔ Pressure dropping repeatedly
✔ Heat pump cycling on and off
✔ Installer says everything is working correctly, but it doesn't feel right
Here's what we look at:
Troubleshooting real issues
If your system isn't working as it should, we'll go through it step by step with you. In many cases, with a willing homeowner, we can identify the issue there and then. Where needed, we can also work alongside your installer, plumber, or electrician to make sure the correct fixes are carried out.
Heat loss and system sizing
Is your heat pump actually the right size for your home? If it's too big or too small, it can cause ongoing issues that no amount of setting changes will fix. We identify whether the system matches your home's real heat demand.
Hydraulic layout and flow
How your pipework is set up has a huge impact on performance. We look at flow rates, balancing, buffers, volumisers, and overall system layout to see whether heat can move properly around the house.
Flow temperature and controls
Flow temperature is one of the biggest factors in both comfort and running costs. We review your settings and identify whether they match the heat loss, radiators, and way the system is being used.
System behaviour and cycling
Is your system running steadily, or constantly starting and stopping? We identify what's causing poor behaviour and how to stabilise it.
Hot water setup
If your hot water isn't performing properly, we check cylinder settings, temperatures, controls, and operating strategy to identify what's limiting performance.
Error codes and fault history
If your system is showing faults or has a history of fault codes, we'll help identify what they actually mean and what underlying issue may be causing them.
If any of these sound familiar, this service is exactly what it was designed for.
What's included
WHAT YOU'LL LEAVE THE CALL WITH
WHAT YOU'LL LEAVE THE CALL WITH
WHAT YOU'LL LEAVE THE CALL WITH
This isn't a generic report or a box-ticking exercise.
The aim is simple: identify what's causing the problem and give you a clear path towards fixing it.
Depending on the issue, you'll leave with:
This isn't a generic report or a box-ticking exercise.
The aim is simple: identify what's causing the problem and give you a clear path towards fixing it.
Depending on the issue, you'll leave with:
This isn't a generic report or a box-ticking exercise.
The aim is simple: identify what's causing the problem and give you a clear path towards fixing it.
Depending on the issue, you'll leave with:
✔ A clear understanding of what's wrong
✔ A clear understanding of what's wrong
✔ A clear understanding of what's wrong
✔ Practical steps to improve performance
✔ Practical steps to improve performance
✔ Practical steps to improve performance
✔ An explanation of why it's happening
✔ An explanation of why it's happening
✔ An explanation of why it's happening
✔ Advice on settings and controls
✔ Advice on settings and controls
✔ Advice on settings and controls
✔ Guidance you can pass to your installer, plumber, or electrician
✔ Guidance you can pass to your installer, plumber, or electrician
✔ Guidance you can pass to your installer, plumber, or electrician
✔ Confidence in what needs to happen next
✔ Confidence in what needs to happen next
✔ Confidence in what needs to happen next
Process
How it works
How it works
How it works
Step 1
Tell us what’s going wrong
Fill in a short form or send us a quick message with the issue.
Step 2
We review and ask a few questions
We’ll look over your system details and, if needed, ask a few follow-up questions by email or phone to understand what’s happening properly.
Step 3
Book a time that works for you
Once we’ve got a clear picture, we’ll arrange a suitable time to go through everything with you.
Step 3
Book a time that works for you
Once we’ve got a clear picture, we’ll arrange a suitable time to go through everything with you.
Step 4
Identify the issue and agree the next steps
We go through your system step by step and identify what's causing the problem. In many cases, the issue can be resolved there and then. If physical work is required, we'll explain exactly what needs to happen and can work alongside your chosen engineer, providing clear instructions where needed.
Step 4
Identify the issue and agree the next steps
We go through your system step by step and identify what's causing the problem. In many cases, the issue can be resolved there and then. If physical work is required, we'll explain exactly what needs to happen and can work alongside your chosen engineer, providing clear instructions where needed.
WHAT YOU ACTUALLY GET
WHAT YOU ACTUALLY GET
WHAT YOU ACTUALLY GET
You're getting over 20 years of hands-on experience diagnosing and fixing heating systems — applied directly to your setup.
In most cases, we'll identify what's going wrong on the call and explain exactly what needs to change.
That might be:
A setting that's been missed
A control strategy that isn't right
A system design issue causing ongoing problems
A plumbing or wiring issue affecting performance
Or something that's simply been overlooked
You'll leave with:
A clear understanding of what's wrong
Straightforward steps to fix it
Confidence in what needs to happen next
Ongoing support if your installer or engineer needs assistance
Then finish with:
If physical work is required, you can use your own plumber or electrician. We regularly work alongside installers and engineers, helping them identify faults and understand exactly what needs adjusting to get the system working properly.
You're getting over 20 years of hands-on experience diagnosing and fixing heating systems — applied directly to your setup.
In most cases, we'll identify what's going wrong on the call and explain exactly what needs to change.
That might be:
A setting that's been missed
A control strategy that isn't right
A system design issue causing ongoing problems
A plumbing or wiring issue affecting performance
Or something that's simply been overlooked
You'll leave with:
A clear understanding of what's wrong
Straightforward steps to fix it
Confidence in what needs to happen next
Ongoing support if your installer or engineer needs assistance
Then finish with:
If physical work is required, you can use your own plumber or electrician. We regularly work alongside installers and engineers, helping them identify faults and understand exactly what needs adjusting to get the system working properly.
HOW WE HELP YOU FIX IT
HOW WE HELP YOU FIX IT
Once you book, we'll send you simple instructions on what we need to get started — usually a few photos and a brief explanation of the problem.
We'll review everything and, if needed, ask a few follow-up questions to properly understand what's happening.
From there, we’ll arrange a time that works for you to go through everything together on a call.
In most cases, we can identify what’s going wrong there and then, and give you clear steps on how to fix it.
If the issue comes down to an installation or component fault, you can use your own plumber or electrician. We know many are understandably cautious when it comes to heat pumps, so we can guide them step by step on what to check, test, or adjust to get the system working properly.
That guidance is all included — there are no extra charges for helping you or your installer get it resolved properly.
Once you book, we'll send you simple instructions on what we need to get started — usually a few photos and a brief explanation of the problem.
We'll review everything and, if needed, ask a few follow-up questions to properly understand what's happening.
From there, we’ll arrange a time that works for you to go through everything together on a call.
In most cases, we can identify what’s going wrong there and then, and give you clear steps on how to fix it.
If the issue comes down to an installation or component fault, you can use your own plumber or electrician. We know many are understandably cautious when it comes to heat pumps, so we can guide them step by step on what to check, test, or adjust to get the system working properly.
That guidance is all included — there are no extra charges for helping you or your installer get it resolved properly.
Once you book, we'll send you simple instructions on what we need to get started — usually a few photos and a brief explanation of the problem.
We'll review everything and, if needed, ask a few follow-up questions to properly understand what's happening.
From there, we’ll arrange a time that works for you to go through everything together on a call.
In most cases, we can identify what’s going wrong there and then, and give you clear steps on how to fix it.
If the issue comes down to an installation or component fault, you can use your own plumber or electrician. We know many are understandably cautious when it comes to heat pumps, so we can guide them step by step on what to check, test, or adjust to get the system working properly.
That guidance is all included — there are no extra charges for helping you or your installer get it resolved properly.
SATISFACTION GUARANTEE
SATISFACTION GUARANTEE
SATISFACTION GUARANTEE
SATISFACTION GUARANTEE
If you feel the service has not provided useful technical insight or clarity, contact us within 7 days.
We'll review your concerns and, if we agree the service has not delivered the expected value, we'll provide a full refund.
If you feel the service has not provided useful technical insight or clarity, contact us within 7 days.
We'll review your concerns and, if we agree the service has not delivered the expected value, we'll provide a full refund.
If you feel the service has not provided useful technical insight or clarity, contact us within 7 days.
We'll review your concerns and, if we agree the service has not delivered the expected value, we'll provide a full refund.
