Homeowner Service
£50 total · includes VAT · no deposit needed
£50 total · includes VAT · no deposit needed
System Controller Configuration Review
System Controller Configuration Review
System Controller Configuration Review
Most heat pump owners were never properly shown how to use their controls. This service gives you a clear, personalised written guide so you can run your system confidently — without accidentally wasting energy or reducing comfort.
Most heat pump owners were never properly shown how to use their controls. This service gives you a clear, personalised written guide so you can run your system confidently — without accidentally wasting energy or reducing comfort.
Most heat pump owners were never properly shown how to use their controls. This service gives you a clear, personalised written guide so you can run your system confidently — without accidentally wasting energy or reducing comfort.
✔ Satisfaction guarantee
✔ Satisfaction guarantee
✔ No hidden fees
✔ No hidden fees
✔ Delivered by email
✔ Delivered by email
✔ No engineer visit needed
✔ No engineer visit needed
Who this is for
Is this the right service for you?
Is this the right service for you?
Is this the right service for you?
This service is designed for homeowners who have a working heat pump but are unsure how to use the controls correctly — or who suspect their current settings are costing them more than they should.
This service is designed for homeowners who have a working heat pump but are unsure how to use the controls correctly — or who suspect their current settings are costing them more than they should.
This service is designed for homeowners who have a working heat pump but are unsure how to use the controls correctly — or who suspect their current settings are costing them more than they should.
You might recognise one of these situations:
You might recognise one of these situations:
You might recognise one of these situations:
You're not sure which settings to change and which to leave alone
You're not sure which settings to change and which to leave alone
You're not sure which settings to change and which to leave alone
You keep accidentally resetting things and don't know how to fix it
You keep accidentally resetting things and don't know how to fix it
You keep accidentally resetting things and don't know how to fix it
You want to know how to adjust things seasonally without calling someone
out
You want to know how to adjust things seasonally without calling someone
out
You want to know how to adjust things seasonally without calling someone
out
Your installer left without explaining the controls properly
Your installer left without explaining the controls properly
Your installer left without explaining the controls properly
You've got a room thermostat, a controller, and an app — and don't know which does what
You've got a room thermostat, a controller, and an app — and don't know which does what
You've got a room thermostat, a controller, and an app — and don't know which does what
Your energy bills feel higher than expected and you suspect the settings
Your energy bills feel higher than expected and you suspect the settings
Your energy bills feel higher than expected and you suspect the settings
What's included
Everything covered in your £50 review
Everything covered in your £50 review
Everything covered in your £50 review
We review the photos you send and produce a written guide tailored specifically to your system — not a generic PDF, but something that actually matches your controls.
We review the photos you send and produce a written guide tailored specifically to your system — not a generic PDF, but something that actually matches your controls.
We review the photos you send and produce a written guide tailored specifically to your system — not a generic PDF, but something that actually matches your controls.
✔ Review of your controller and thermostat photos
✔ Review of your controller and thermostat photos
✔ Review of your controller and thermostat photos
✔ Explanation of the key settings you actually need
✔ Explanation of the key settings you actually need
✔ Explanation of the key settings you actually need
✔ Seasonal adjustment advice (winter vs summer)
✔ Seasonal adjustment advice (winter vs summer)
✔ Seasonal adjustment advice (winter vs summer)
✔ Step-by-step instructions for daily use
✔ Step-by-step instructions for daily use
✔ Step-by-step instructions for daily use
✔ Guidance on what not to change and why
✔ Guidance on what not to change and why
✔ Guidance on what not to change and why
✔ Written guide delivered by email
✔ Written guide delivered by email
✔ Written guide delivered by email
Process
How it works
How it works
How it works
Step 1
Pay online — £50 in full
No deposit, no balance to pay later. The entire service is £50 including VAT, paid securely via Stripe. You'll receive a confirmation email immediately.
Step 2
Send your photos and a short description
We'll ask for photos of your controller, thermostat, and any secondary controls or smart devices. A short description of what's confusing or what you'd like help with is useful but not required.
Step 3
We review and write your personalised guide
We assess your specific controller type and write clear, plain-English instructions for your exact setup. We remove the noise — you get only what you need, explained properly.
Step 3
We review and write your personalised guide
We assess your specific controller type and write clear, plain-English instructions for your exact setup. We remove the noise — you get only what you need, explained properly.
Step 4
Your written guide arrives by email
Delivered within 3–5 working days. Keep it saved — it's yours to refer back to whenever you need it. If anything in the guide isn't clear, just get in touch.
Step 4
Your written guide arrives by email
Delivered within 3–5 working days. Keep it saved — it's yours to refer back to whenever you need it. If anything in the guide isn't clear, just get in touch.
Your deliverable
What you'll actually receive
What you'll actually receive
What you'll actually receive
A written controller guide — tailored to your system
A written controller guide — tailored to your system
A written controller guide — tailored to your system
✔ Delivered as a clear PDF or formatted document by email
✔ Delivered as a clear PDF or formatted document by email
✔ Delivered as a clear PDF or formatted document by email
✔ Written specifically for your controller and thermostat model
✔ Written specifically for your controller and thermostat model
✔ Written specifically for your controller and thermostat model
✔ Step-by-step instructions you can actually follow without prior knowledge
✔ Step-by-step instructions you can actually follow without prior knowledge
✔ Step-by-step instructions you can actually follow without prior knowledge
✔ Covers daily use, seasonal adjustment, and what to leave alone
✔ Covers daily use, seasonal adjustment, and what to leave alone
✔ Covers daily use, seasonal adjustment, and what to leave alone
✔ No jargon — written for homeowners, not engineers
✔ No jargon — written for homeowners, not engineers
✔ No jargon — written for homeowners, not engineers
Satisfaction Guarantee
Satisfaction Guarantee
Satisfaction Guarantee
Satisfaction Guarantee
If after receiving your guide you feel it hasn't provided useful clarity about your heat pump controls, contact us within 7 days of delivery. We'll review your concerns and, if we agree the guide didn't deliver the value we expect, we'll provide a full refund. No lengthy process — just a straightforward conversation.
If after receiving your guide you feel it hasn't provided useful clarity about your heat pump controls, contact us within 7 days of delivery. We'll review your concerns and, if we agree the guide didn't deliver the value we expect, we'll provide a full refund. No lengthy process — just a straightforward conversation.
If after receiving your guide you feel it hasn't provided useful clarity about your heat pump controls, contact us within 7 days of delivery. We'll review your concerns and, if we agree the guide didn't deliver the value we expect, we'll provide a full refund. No lengthy process — just a straightforward conversation.
Contact Us
Not Sure If We Can Help?
Not Sure If We Can Help?
Not Sure If We Can Help?
Not Sure If We Can Help?
If you're unsure whether your heat pump problem can be diagnosed remotely, send us a short description of the issue and we’ll let you know if a technical review is worthwhile. No obligation.
If you're unsure whether your heat pump problem can be diagnosed remotely, send us a short description of the issue and we’ll let you know if a technical review is worthwhile. No obligation.
