£145 For Installers · VAT
£145 For Installers · VAT
Stuck on a System That Won't Perform? Get a Clear Technical Diagnosis.
Stuck on a System That Won't Perform? Get a Clear Technical Diagnosis.
Stuck on a System That Won't Perform? Get a Clear Technical Diagnosis.
Stuck on a System That Won't Perform? Get a Clear Technical Diagnosis.
Stuck on a System That Won't Perform? Get a Clear Technical Diagnosis.
Submit your system details and we'll carry out a structured technical assessment and deliver a clear diagnosis with practical recommendations — so you can resolve the issue and move on.
Submit your system details and we'll carry out a structured technical assessment and deliver a clear diagnosis with practical recommendations — so you can resolve the issue and move on.
Submit your system details and we'll carry out a structured technical assessment and deliver a clear diagnosis with practical recommendations — so you can resolve the issue and move on.
WHO THIS IS FOR
WHO THIS IS FOR
WHO THIS IS FOR
WHO THIS IS FOR
WHO THIS IS FOR
This service is for installers who have a heat pump system that isn't performing correctly and need independent technical input to identify the cause.
Common situations include:
A system that was running well and has suddenly changed behaviour
A new installation that has never worked correctly from commissioning
Persistent error codes that reappear after being cleared
A customer complaining of high electricity bills despite recent installation
Inconsistent heating — some rooms warm, others cold
A system that short-cycles or runs continuously without meeting demand
Flow temperatures or pressure readings that don't make sense
You've checked the obvious things. You've made adjustments. The problem is still there. This is where independent technical input adds value.
This service is for installers who have a heat pump system that isn't performing correctly and need independent technical input to identify the cause.
Common situations include:
A system that was running well and has suddenly changed behaviour
A new installation that has never worked correctly from commissioning
Persistent error codes that reappear after being cleared
A customer complaining of high electricity bills despite recent installation
Inconsistent heating — some rooms warm, others cold
A system that short-cycles or runs continuously without meeting demand
Flow temperatures or pressure readings that don't make sense
You've checked the obvious things. You've made adjustments. The problem is still there. This is where independent technical input adds value.
This service is for installers who have a heat pump system that isn't performing correctly and need independent technical input to identify the cause.
Common situations include:
A system that was running well and has suddenly changed behaviour
A new installation that has never worked correctly from commissioning
Persistent error codes that reappear after being cleared
A customer complaining of high electricity bills despite recent installation
Inconsistent heating — some rooms warm, others cold
A system that short-cycles or runs continuously without meeting demand
Flow temperatures or pressure readings that don't make sense
You've checked the obvious things. You've made adjustments. The problem is still there. This is where independent technical input adds value.
WHAT YOU SUBMIT
WHAT YOU SUBMIT
WHAT YOU SUBMIT
WHAT YOU SUBMIT
WHAT YOU SUBMIT
Heat pump make, model, and age
Cylinder make, model, and capacity
Description of the fault or performance issue — as much detail as possible
Controller screenshots showing current settings
Any error codes recorded
Flow and return temperature readings if available
Commissioning sheet (if available)
Any recent changes to settings, components, or pipework
The more information you provide, the more detailed and useful our diagnosis will be.
Heat pump make, model, and age
Cylinder make, model, and capacity
Description of the fault or performance issue — as much detail as possible
Controller screenshots showing current settings
Any error codes recorded
Flow and return temperature readings if available
Commissioning sheet (if available)
Any recent changes to settings, components, or pipework
The more information you provide, the more detailed and useful our diagnosis will be.
Heat pump make, model, and age
Cylinder make, model, and capacity
Description of the fault or performance issue — as much detail as possible
Controller screenshots showing current settings
Any error codes recorded
Flow and return temperature readings if available
Commissioning sheet (if available)
Any recent changes to settings, components, or pipework
The more information you provide, the more detailed and useful our diagnosis will be.
WHAT WE DELIVER
WHAT WE DELIVER
WHAT WE DELIVER
WHAT WE DELIVER
WHAT WE DELIVER
A written technical diagnosis covering:
A written technical diagnosis covering:
A written technical diagnosis covering:
✔ Root cause assessment — our conclusion on what is most likely causing the problem, based on all the information provided
✔ Root cause assessment — our conclusion on what is most likely causing the problem, based on all the information provided
✔ Root cause assessment — our conclusion on what is most likely causing the problem, based on all the information provided
✔ Root cause assessment — our conclusion on what is most likely causing the problem, based on all the information provided
✔ Differential diagnosis — where more than one cause is possible, we work through the options systematically and explain our reasoning
✔ Specific issues identified with explanation and recommended action
✔ Differential diagnosis — where more than one cause is possible, we work through the options systematically and explain our reasoning
✔ Differential diagnosis — where more than one cause is possible, we work through the options systematically and explain our reasoning
✔ Recommended actions — specific steps listed in priority order, with explanations of why each step is recommended and what result to expect
✔ Recommended actions — specific steps listed in priority order, with explanations of why each step is recommended and what result to expect
✔ Recommended actions — specific steps listed in priority order, with explanations of why each step is recommended and what result to expect
✔ Recommended actions — specific steps listed in priority order, with explanations of why each step is recommended and what result to expect
✔ Settings guidance — where the problem is settings-related, exact values to try and the reasoning behind them
✔ Confirmation of MCS alignment indicators
✔ Settings guidance — where the problem is settings-related, exact values to try and the reasoning behind them
✔ Settings guidance — where the problem is settings-related, exact values to try and the reasoning behind them
✔ Escalation guidance — where the issue requires a physical intervention (component replacement, pressure test, refrigerant check), we identify this clearly so you can plan accordingly
✔ Confirmation of MCS alignment indicators
✔ Escalation guidance — where the issue requires a physical intervention (component replacement, pressure test, refrigerant check), we identify this clearly so you can plan accordingly
✔ Escalation guidance — where the issue requires a physical intervention (component replacement, pressure test, refrigerant check), we identify this clearly so you can plan accordingly
Delivered within 2–3 working days.
Delivered within 2–3 working days.
Delivered within 2–3 working days.
